Concentrix

Sr. Manager, Operations - Centralized Accounts

JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan Full time

Job Title:

Sr. Manager, Operations - Centralized Accounts

Job Description

We are seeking a highly skilled Senior Operations Manager to oversee our operations and ensure the efficiency and effectiveness of our business processes. The ideal candidate will possess strong leadership skills, a strategic mindset, and the ability to drive continuous improvement across the organizatio

Operational Strategy: Develop and implement operational strategies aligned with company goals and objectives to achieve maximum efficiency and effectiveness.

Process Improvement: Identify opportunities for process optimization and implement solutions to enhance productivity and reduce costs.

Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and accountability.

Performance Management: Monitor key performance indicators (KPIs) and operational metrics to assess performance and implement corrective actions when necessary.

Budget Management: Oversee budget planning, monitoring, and reporting to ensure financial targets are met.

Stakeholder Collaboration: Collaborate with cross-functional teams, including finance, marketing, and sales, to support business initiatives and drive operational success.

Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity.

Compliance: Ensure all operations comply with industry regulations and company policies.

Candidate Profile 

Experience:

+4 years experience in operations management, preferably in a similar industry.

Proven track record of managing large teams and complex projects.
 

Leadership Skills:

Strong ability to lead and motivate teams.

Experience in strategic planning and execution.
 

Problem-Solving Abilities:

Demonstrated ability to identify issues and generate effective solutions.

Experience in process improvement and optimization.
 

Communication Skills:

Excellent verbal and written communication abilities.

Ability to communicate effectively with stakeholders at all levels.

Financial Acumen:

Good understanding of budgeting, forecasting, and financial analysis.

Experience in managing operational budgets and resources efficiently.
 

Technical Skills:

Proficiency in operations management software and tools.

Understanding of industry-specific technologies and trends.
 

Interpersonal Skills:

Strong relationship-building abilities.

Ability to work collaboratively across departments.
 

Adaptability:

Ability to adapt to changing environments and manage multiple priorities.

Location:

JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan

Language Requirements:

Time Type:

Full time

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