Job Responsibilities
Manage the Order Management operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billings, with additional processes to be included as required.
Maintain good working relationships with distributors/end customers, internal stakeholders and other SSC functions.
-Conduct Customer/Distributor Surveys
-Conduct regular meetings with Key Stakeholders eg Countries, Business to update on performance and obtain feedback
-Escalate delays as appropriate.
Train new hires and coach individual to meet team objectives and operational goals.
Participate in projects and other initiatives to standardize policies, procedures and processes across programs and operational units.
Monitor metrics and performance indicators to control operational cost and quality.
Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.
Handle all escalated cases from specialist to executive to bring to proper resolution with stakeholders.
Conduct Compliance audits and training as required.
Comply with all ISO 13485 requirements and BD policies.
Ensure a safe, healthy and environmentally friendly workplace by observing Company’s rules and procedures. Active involvement in prevention, elimination of potential safety
hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
Processes instrument repair requests.
Regularly provides department team lead/ manager with relevant information regarding activities, problems, issues related to Order Management Representatives, Specialists
and Executives assigned accounts and tasks.
Assists with the maintenance of master pricing files.
Perform any other tasks as assigned.
Education
Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree
Experiences
Minimum 5 years of experience in customer order management
Strong knowledge and experience of SAP system is required.
Experience working with metrics and performance indicators for continuous improvement.
Experience in constructing objectives, standards & procedures.
Experience working in a cross-functional and international multi-site environment
Knowledge and Skills:
Knowledge of logistics processes
Highly customer and business oriented
Highly adaptive and able to work under pressure.
Energetic and enthusiastic approach to work
Ability to work independently and strategically.
Excellent analytical, interpersonal & communication skills
Fluent in English & Korean. Knowledge of other Asian languages is an added asset.
Required Skills
Optional Skills
.