IT Specialist (System Analysis)"Product Manager", GS-2210-15, FPL GS-15 (DH)

IT Specialist (System Analysis)"Product Manager", GS-2210-15, FPL GS-15 (DH)

Department: Department of Education

Location(s): San Francisco, California, Denver, Colorado, District of Columbia, District of Columbia, Atlanta, Georgia, Chicago, Illinois, Kansas City, Missouri, Dallas, Texas, Seattle, Washington

Salary Range: $150359 - $197200 Per Year

Job Summary: This position is located in Federal Student Aid/Office of Student Aid Program Management /Production Management Div in Washington, DC; Atlanta, GA; Chicago, IL; Dallas, TX; Denver, CO; Kansas City, KS, San Francisco, CA; Seattle, WA. FSA directs, coordinates, and recommends policies for programs that are designed to provide financial assistance to eligible students enrolled in postsecondary educational institutions.

Major Duties:

• APPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. As a IT Specialist (System Analysis)"Product Manager", GS-2210-15, you will be responsible for: • Leading the definition and evolution of Federal Student Aid (FSA) products by executing the full product lifecycle using modern product delivery solutions, including Artificial Intelligence (AI) and AI-enabling technologies. • Leveraging expertise in leading cross-functional teams of designers and software engineers to deliver products and services iteratively, translating the needs of students, families, and financial aid administrators into prioritized product roadmaps and measurable outcomes that improve access to aid and simplify the user experience. • Serving as the bridge between policy goals, technical systems, and user needs. Distill complex financial aid rules and technology constraints into clear, actionable requirements for engineering teams and contractors. • Ensuring that solutions meet compliance and security standards while still delivering straightforward, user-friendly experiences at national scale. • Directing and align the efforts of contractors and partner agencies, ensuring their work supports the product vision and delivers tangible improvements for users. • Connecting day-to-day work to the larger mission of expanding educational opportunity, ensuring that teams stay motivated and focused on impact. • Providing vision and leadership that helps both government staff and vendors understand the “why” behind the work, and rally around shared goals for students and families. • Appling deep experience in building and managing products that serve millions of users at scale, with high stakes for accuracy, security, and reliability. • Ensuring FSA systems meet the demands of peak traffic periods, protect sensitive personal and financial data, and deliver seamless experiences for students, families, and institutions.

Qualifications: Specialized Experience for the GS-15 One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience leading production in the development of scalable information technology platforms and software solutions. 2. Experienced in managing production while overseeing internal and external software development, testing, integration, and operations. 3. Experience communicating technical concepts to non-technical audiences and translating business requirements into technical user stories. Basic Experience Requirements You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Knowledge of product management principles, with a focus on user-centered design and measurable outcomes 2. Skill in translating complex policy and technical requirements into intuitive, scalable products 3. Skill in managing vendors and cross-functional teams to deliver results 4. Ability to inspire and sustain a mission-driven product culture 5. Skill in building and operating large-scale, mission-critical aid (student etc.) or comparable financial systems

How to Apply: Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire. Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)). Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click “Finish” to submit your application. NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts. In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement. If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.

Application Deadline: 2026-03-31