The Opportunity
As a Senior Customer Success & Implementation Manager at TrustArc, you will play a crucial role in both leading complex customer implementations and nurturing long-term relationships. A TrustArc CSI:
1. Guides customers through the successful deployment, scaling, and optimization of the applications within the TrustArc Data Privacy Management Platform.
2. AI-curious - have you created anything? I’d love to learn more about what you’ve been working on, how and why.
3. Serves as a key post-implementation partner, proactively driving customer satisfaction. Assist in identifying expansion opportunities and providing strategic product feedback.
4. Are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a highly collaborative team.
5. Master collaborators - You will partner with our Go-To-Market, Product Management, Engineering, and Technical Support teams and are the primary point of contact for implementation projects and ongoing Customer Success while acting as a trusted advisor for our clients.
6. Bi-lingual is a major plus (Spanish).
This role requires strong problem-solving skills, time and project management skills, knowledge of privacy principles (CIPM certification is ideal), and the ability to interpret how regulatory trends may impact client operations. In addition, you may help train new team members and manage internal initiatives. As an escalation point for complex client issues, your problem-solving skills and customer advocacy will be critical in shaping both customer success and the future of the TrustArc platform.