Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Position Summary:
The Onsite Training Individually Contributing Manager (ICM) plays a key role in delivering and refining client-facing and internal training strategies. As a core member of the Onsite Training (OT) team, the ICM is responsible for creating and maintaining high-quality training collateral, supporting complex client engagements, and reinforcing internal standards of excellence through enablement, documentation, and quality oversight.
This role requires travel of up to 25%, including support for high-priority client training and on-site quality observations. ICMs are also expected to provide surge support during periods of high demand or low trainer capacity, which may include flexing to support additional onsite assignments or strategic project needs.
Each ICM is assigned a defined scope of responsibilities aligned to business needs, skill alignment, and department priorities. Responsibilities are distributed across the team based on current initiatives and capacity, with each ICM accountable for delivering on their assigned focus area. While areas of ownership may differ, the scope and expectations of the role remain consistent across the team. All ICMs are expected to contribute meaningfully to client support, content refinement, and department initiatives, with strategic assignments and visibility opportunities coordinated in partnership with OT leadership to ensure balance and alignment across the group.
The Team:
The OT ICM will be joining a team of individuals passionate about evolving our client’s learning experience. By joining our team, you will have an opportunity to make an impact on improving the athena experience for internal team members and clients. You will collaborate with a wide range of peers across athena to imagine, build, and deliver Coaching & Training services for clients eager to get the most out of the athena network. You will be responsible for providing direct support, training, and strategic utilization recommendations to athenaOne clients, enabling them to achieve optimal adoption and maximum value from our services.
Job Responsibilities:
60% Client Training Support and Strategic Engagement
Deliver End User Training (EUT), Go Live Support (GLS), Specialized Training requests and/or Super User engagements
Support 3–5 key client accounts with trend monitoring, strategic insights, and tailored training plans and agendas
Participate in pre-Go Live planning and post-Go Live debriefs
Respond to client feedback and content-related escalations, when applicable
Collaborate with OT Managers and cross-functional stakeholders (e.g., Client Services, Product, Enablement) to ensure training aligns with project expectations
Contribute to executive-facing updates and strategic readouts, as assigned across the ICM team
30% Content Development and Process Improvement
Maintain and update training materials (EUT agendas, prep guides, presentations, etc.) tied to assigned projects or client workflows
Take ownership of content areas or collateral linked to specific responsibilities or client portfolios
Customize training materials to reflect client-specific workflows and feedback
Contribute to and curate resources in the internal OT content library, ensuring tools remain accurate, relevant, and easily accessible
Collaborate with Product, Enablement, and Training Architects to scale content and improve training tools
Support quarterly planning, department process reviews, and special initiatives
10% Internal Enablement and Quality Support
Deliver onboarding, upskilling, and refresher training for OT trainers
Participate in internal certifications and coaching programs
Conduct Quality observations for OT trainers (remote and onsite)
Contribute to the administration and delivery of the OT Quality and Adherence Programs
Participate in cross-functional projects or operational initiatives as assigned
Typical Qualifications:
Bachelor’s degree required; certifications in project management or training delivery preferred
Minimum 3 years of experience supporting onboarding, implementation, or training delivery for athenaOne or a comparable EHR platform
Proven ability to manage and execute complex client training assignments with minimal oversight
Strong project management skills, including task prioritization, coordination of deliverables, and ownership of timelines
Demonstrated ability to think strategically and connect day-to-day training work to department goals, department priorities, and business outcomes
Skilled in developing polished, client-ready materials including presentations, training content, and meeting agendas
Proficient in Microsoft Excel, PowerPoint, Word, and SharePoint, with a strong eye for formatting and attention to detail
Experience maintaining and customizing training materials tied to release cycles or client-specific workflows
Comfortable leading internal upskilling sessions and onboarding initiatives
Strong interpersonal and communication skills with experience collaborating across cross-functional teams (e.g., Product, Client Services, Enablement)
Familiarity with clinical operations and revenue cycle workflows in ambulatory or enterprise healthcare settings
Willingness to travel up to 25% for onsite training support, trainer observations, and department initiatives
About athenahealth:
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our Location: This role is a flexible position with the team leadership based in our downtown Atlanta, GA office in the Ponce City Market building.
Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces, and dog-friendly offices - just to name a few.
Expected Compensation
$88,000 - $150,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers