Field Based Account Manager

Sabah, Malaysia

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

March 4, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role

This job family comprises a range of retail‑oriented roles across Sales & Operations, Marketing, Business Development, and Strategy. These roles collectively aim to attract and retain customers at Shell’s retail stations, strengthen long-term customer loyalty, and generate demand for the Shell brand.

Sales & Operations and Marketing roles focus on improving customer experience and engagement at Mobility stations. Business Development is responsible for identifying new growth opportunities and maximizing value from existing accounts. Strategy provides expert problem‑solving and project management support as the organization transforms into a more customer‑centric Mobility retailer with a resilient business model aligned to the energy transition.

What you’ll be doing

• Manages and expands a defined fleet portfolio across Borneo, with primary focus on plantation, timber, and logistics sectors.
• Acquires new customers through disciplined prospecting, face‑to‑face engagements, and structured account planning.
• Delivers volume, margin, non‑fuel revenue (NFR), and retention targets in line with annual T&R commitments and medium‑term growth plans.
• Positions Shell as a mobility solutions provider by integrating secure payment platforms with non‑fuel offerings, including Telematics, Lubricants, EV solutions, Carbon services, and broader mobility products.
• Addresses customer challenges such as fuel security, route reliability, cost control, fraud mitigation, and operational uptime.
• Demonstrates strong Sales First behaviors through rigorous call planning, account planning, pipeline management, and CRM discipline.
• Executes structured territory plans and customer journey activities across Sabah and Sarawak.
• Manages key commercial levers across the portfolio, including pricing, margin optimization, DSO, contractual agreements, and credit exposure.
• Partners closely with Credit, Finance, and Customer Operations to balance portfolio growth with sound risk management.
• Develops deep understanding of Borneo market dynamics, competitor offerings, and economic drivers in plantation, timber, and logistics segments.
• Works collaboratively with Customer Operations, Credit, Finance, Marketing, Territory teams, and the wider Mobility organization to ensure seamless delivery of customer and business outcomes.

What you bring

• Strong experience in B2B sales or key account management, ideally within the logistics, industrial, plantation, or mobility‑related sectors.
• Commercially minded, with the ability to translate volume, margin, and Non‑Fuel Retail (NFR) performance into tangible customer value.
• Customer‑centric, resilient, and execution‑focused, demonstrating a learner’s mindset within a transforming business environment.
• Demonstrates genuine interest in mobility solutions, payment technologies, and energy transition offerings.

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What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in Malaysia

Shell has been a partner in fuelling Malaysia’s progress for over 130 years. Our journey with the nation is intertwined – in as much as Shell has played a role in growing the country’s energy sector, Malaysia has also played a significant role in the company’s progress.

Our business has diversified from a modest kerosene venture to a group of companies engaged in every aspect of the modern oil and gas business.

Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities.

We helped pioneer Malaysia’s oil and gas industry and fuelled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically challenging depths of Deepwater.

Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country.

We fuelled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today.

Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.