End Date
Saturday 21 March 2026
Salary Range
£40,824 - £45,360
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Title: End of Tenancy Property Manager
Location: Manchester
Reports to: Head of Property Operations
Department: Property Management
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Why Join Lloyds Living?
We’re building something special—a brand that puts people at the heart of everything we do. As a End of Tenancy Property Manager with us, you’ll be part of a dynamic team shaping the future of property management and customer care.
Job Description
Purpose of the Role
As a End of Tenancy Property Manager, you’ll take ownership of the end-to-end experience for our residents from service of notice, project managing turn-around property works, deposit negotiations and readiness for occupation sign offs whilst ensuring their homes are safe, well‑maintained and compliant. You’ll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service.
Key Responsibilities
- Ensuring notice served by our customers is aligned with contractual requirements
- Processing the customer notice and notifying stakeholders of impending vacancy
- Oversee the pre vacation inspection process to ensure we have sight of potential issues for move out
- Become the point of contact for outgoing customers
- Working with the Area Hosts, ensure required works to the home are quoted and lined up for when the home becomes vacant
- Assess the required works within the home upon vacation and project manage the turn arounds aligned with company KPIs and minimum lettings standards
- Negotiate potential deposit deductions with outgoing customers and follow the TDS processes for deposit return or retention
- Contribute ongoing feedback on our suppliers to the supplier management team for continuous improvement and performance management
- Liaise with contractors and managing agents, challenging underperformance where needed.
- Keep communication tight with partners to reduce delays and improve outcomes.
- Ensure all necessary documentation and certification is in place for new tenancy and move ins
- Work closely with Lettings and regional teams to ensure seamless service delivery.
Skills & Experience
Must have
- 3+ years’ residential property management experience, ideally PRS or new‑build.
- Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI)
- Strong knowledge of UK compliance including H&S, deposit legislation, Housing Act and the Renters Right Bill
- Confident managing repairs, contractors and complex issues.
Nice to have
- Experience in Shared Ownership or mixed-tenure environments.
- Competent user of PMS systems such as SLM, Qube, Fixflo
What We’re Looking For
- Ownership and follow-through: accountable for delivery, accuracy and timelines.
- Collaboration and influence builds effective working relationships with third parties and internal stakeholders.
- Commercial mindset: understands how marketing supports occupancy and revenue.
- Quality and customer focus: ensure materials are clear, accurate and customer-focused.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.