Sun Life

Digital Support Supervisor

Makati City, National Capital Region (Manila) Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Please enter the external job description here (remove this line)

Job description (heading) /  Description du poste (titre)

  • The position leads the implementation of learning technology solutions and platform. The function will manage the Digital Learning Academy (registration and post concerns) and the administrator of DLD applications such as LMS, SRTD, Sharepoint, Vidyard and others in coordination with Digital Distribution, Phil and Corporate IT and Business Transformation.
     
  • Preferred skills (heading) / Compétences particulières (titre)
  • •    Background in technology and computer system
    •    Organizational skills and attention to detail
    •    Communication and interpersonal skills
    •    Strong understanding of technology, including the LMS and related software
    •    Time-management skills and the ability to work under pressure
    •    Understands the use of Rise Articulate and Storyline 
    •    Able to troubleshoot and solve any issues with the LMS
    •    Flexible, target-driven, proactive approach
    •    Administrative skills
    •    Self-motivation and enthusiasm
    •    Team player and leadership skills
    •    High level of critical-thinking, creativity, and innovation.
    •    Well-rounded personality
    •    Ability to manage budgets
    •    Project management experience
    •    Excellent in oral and written communication.

Qualifications (heading) / Compétences (titre)

  • •    Graduate of a 4-year degree course 
    •    Experience in the field of Digital Tools and Learning.
    •    At least (3) years work experience in a similar or related position. Otherwise, at least (3) years related work experience in an educational, school, or any digital learning environment.
    •    Formal training and actual work experience in project management is an advantage.
    •    Knowledge and experience in multimedia production is an advantage.    

Responsibilities (heading) / Responsabilités (titre)

  • Supervises the implementation of learning technology solutions and platform. Administrator of the Digital Learning Academy registration, inquiries and post e-learning concerns related to content and configuration.
  • Handles applications and tools such as Learning Management System (LMS), SRTD, Sharepoint, Vidyard, Brightbox and others. 
  • Coordinates with other business units/partners: Digital Support, Phil and Corporate IT and Business Transformation to introduce or identify new digital tools and applications available in the market.
  • Introduces new digital learning tools, apps, software. Trains and cascades new digital tools to stakeholders in collaboration with other Sales Business Units.
  • Manages the section’s operation, staff training and development and implementation of team standards and house rules.

Job Category:

Sales - Distribution Support

Posting End Date:

29/06/2026