Halter is reshaping the future of livestock farming. Our collars and software let farmers move and manage animals with a swipe of their phone - no bikes, no fences, no stress. As we scale across NZ, Australia, and the USA, great support isn’t optional - it’s critical.
We’re looking for Customer Support Shift Leads to run the floor, support our Specialists, and make sure farmers get fast, thoughtful, high-quality help every day. Shift Leads are hands-on leaders - deeply connected to the work, close to customers, and trusted by the team. This is a role for people who are used to being on the floor, making calls in real time and supporting both customers and teammates when it matters.
Farming and ranching are 24/7, 365 days a year, and New Zealand will become the true core of our global, around-the-clock support strategy.
This role operates on a 4 days on, 3 days off rotating shift pattern.
This is not a role where you sit back and manage from a distance. You’ll spend most of your time in the queue, solving meaningful problems for farmers and setting the standard for how support should feel. The rest of your time goes into coaching, 1:1s, quality reviews, and keeping the shift running smoothly. You’ll work closely with the Customer Support Manager, other Shift Leads, and teams across Halter to deliver a support experience farmers genuinely trust. This isn’t a role about ticking boxes or handling simple requests. You’ll be dealing with real-world complexity, supporting farmers on tough (and good) days, and helping your teammates do their best work.