With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
At OpenTable, we’re hiring a standout Support Manager to lead and elevate a team of Customer Support Supervisors in London, UK. This is a high-impact role for a true leader of leaders — someone who builds a culture of accountability, curiosity, and continuous improvement, and who inspires leaders to raise the bar every day.
You’ll own performance, development, and engagement across your org while driving operational excellence at scale. From embedding smarter workflows to leveraging AI-powered insights to sharpen coaching, surface trends, and eliminate friction, you’ll help modernize how we support customers and develop talent. Partnering with global Support leadership, you’ll shape a consistent, data-driven, future-ready customer experience — while building a team culture the best leaders want to be part of.
This is a hybrid role that requires 3 days per week in the office. In addition, the first 5 weeks will be spent in the office full-time, completing immersive product and systems training.
Lead Leaders
Own Operational Excellence
Turn Data Into Action
Drive Strategy & Collaboration
You’re an experienced operations leader who thrives on developing people leaders and delivering measurable results.
Bonus: Experience leading distributed teams; background in hospitality, restaurant tech, or SaaS support; familiarity with WFM, telephony/contact center platforms, and LMS tools.
If you’re a leader of leaders who loves building strong teams, scaling performance and shaping strategy - not just running the day-to-day - is your opportunity to make a global impact.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.