Department: Department of the Navy
Location(s): Great Lakes, Illinois
Salary Range: $32 - $36 Per Hour
Job Summary: This position is located in various locations throughout the Naval Station within, Morale, Welfare and Recreation (MWR) Department, Naval Station, Great Lakes, Illinois. The incumbent is responsible for total operations of all concession operations (Zappers} and other specialty retail sales outlets under the direct supervision of the Business Activities Division Director.
Major Duties:
Qualifications: Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: Knowledge and experience of management procedures and general business practices related to the operational management of food/beverage/retail programs, and effective utilization of concession equipment. The incumbent must know proper menu and pricing guides. Safety and Sanitation rules must be followed. All Navy regulations concerning the food and beverage operations including purchasing, food preparation and inventory control must be understood and implemented. Incumbent works directly for the Business Activities Director. Plans and carries out various recreation services, activities and programs. Handles problems and instructions, official policies, through knowledge and skills gained through training and accepted practices. Supervisor defines broad objectives, sets certain priorities and is available to assist with unusual problems or circumstances. Projects may be initiated and developed independently by the incumbent with overall program and budget review by the supervisor for overall accomplishment of program goals, objectives and accuracy. Policy, regulatory, and procedural guidance is received by utilizing or adapting precedent actions and applicable Navy Regulations and Instructions. In addition, consistent progress of activities and effective resolution of problems not covered by established guidelines must be demonstrated. Recommends changes in program content when necessary to correct inadequacies or to improve program quality and promote the effective achievement of broad program objectives. Where guidelines are not sufficient, incumbent adapts guidelines available, takes action and then reports the results to supervisor. The programs include different unrelated processes, methods, and procedures in various categories pertaining to a variety of recreational activities and services of the installation such as the normal range of basic activities and programs and group activities extending to creative and cultural appreciation and self-development activities which promote social growth. Must be highly skilled in dealing with a variety of people under different circumstances. Work involves making decisions on what needs to be done and how it should be done based on priorities, programs, goals and objectives. Alternatives must be measured in the light of data gathered and evaluated to insure that choices made so not hamper participant interest and overall program effectiveness. The employee applies program policies and procedures to regular and predominately conventional situations relating to the activities, services, and operations of a large military retail program and facilities. The incumbent's duties affect the active duty military, staff and student. Quality service and products insure that a strong and profitable food and beverage program exists. Relationships with employees, MWR personnel, patrons and Navy leadership and other community groups are valuable sources of information for growing business, maintaining competitive pricing and resolving. The incumbent has contacts with program participants, installation staff members and officials of various armed forces, contractors, sponsors, public recreation program providers, community groups, special interest groups, private organizations, businesses, retailers, and food, beverage providers. Incumbent must carry themselves in a highly professional manner as to influence contacts. Incumbent must be able to effectively negotiate agreements with various private and public agencies. To formulate and effect operating policies, to interact with command leadership and general customers, promoting good public relations and to update operations reflecting changing customer needs and wants. The ability to work long and unusual hours is required. Standing, walking and lifting is required. The incumbent will work in a small space, remote office location, behind service counters and will travel outdoors between facilities. Work is performed in an adequately lighted, heated and ventilated work environment. Occasional exposure to warm work conditions due to seasonal temperatures.Incumbent ensures that all personnel actions (i.e. selections for promotion, awards, reassignments, training, etc.) are free from discrimination based on race, color, sex, age, religion, national origin or any other non-merit factor.
How to Apply: To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 03/26/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12908391 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Application Deadline: 2026-03-26