Halter is reshaping the future of livestock farming. Our collars and software let farmers move and manage animals with a swipe of their phone - no bikes, no fences, no stress. We’re scaling fast across NZ, Australia, and the USA, and as we grow, the demand for world-class support grows with us.
We’re looking for a Customer Support Manager to lead and grow our APAC support operations, and anchor our global support model from right here in New Zealand. Farming and ranching are 24/7, 365 days a year, and New Zealand will become the true core of our global, around-the-clock support strategy. You’ll work closely with the Head of Customer Support and the Global Support team to evolve how support operates. As we scale, you’ll support the hiring and onboarding of a leadership layer of Shift Leads and Specialists and help build the frameworks, expectations, and rhythms that set the team up for success. Once in place, you’ll lead that layer and coach both Shift Leads and Specialists to lift capability, consistency, and customer outcomes.
This is a hands-on leadership role. You’ll be deeply connected to the work, jump in when needed, and help operationalise the global strategy across APAC. You’ll work shoulder-to-shoulder with Product, Engineering, Account Managers, Territory Managers, and our USA support team, turning insight into action and action into great farmer experiences. This is an opportunity to help build and lead the APAC support engine for one of the most transformative companies in agriculture.