Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
AGL is looking for a Workplace Services Representative to deliver exceptional workplace experience and support across our corporate offices, helping create a safe, professional and welcoming environment for employees, visitors, and contractors.
The Workplace Services Representative is responsible for providing a high-level customer service, support and workplace advice on workplace related matters to all employees and visitors to AGL’s corporate workplaces.
This role will be based at our Melbourne Corporate Office, on-site 5 days per week.
What you will be doing
Deliver professional reception services, greeting all visitors, contractors and employees
Manage incoming calls via the corporate switchboard and employee support line
Manage the Workplace Services shared inbox, triaging and escalating enquiries as needed
Lead new starter induction tours and office tours for visitors and contractors
Manage and maintain accurate security access for employees and visitors
Coordinate office consumables including stationery, kitchen supplies, beverages, crockery and glassware
Oversee incoming and outgoing mail services
Support meeting room and event requirements, including room setup, loading dock access and site access coordination
Manage catering deliveries and provide water service to external‑facing meeting rooms
Oversee onboarding and offboarding processes, including access cards and locker allocation
Provide remote support to AGL sites without onsite Workplace Services presence
Support the Property team with signage, relocations, contractor liaison and employee education
Monitor CCTV systems and escalate issues to the Security Manager promptly
What you will bring
You’re a positive, proactive team member who thrives in a service‑oriented environment and enjoys creating a seamless workplace experience.
Willingness to engage in light physical activity, such as room setups and moving around the workplace as needed
Ideally one year experience in a similar office support or customer service role
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
A solutions‑focused, energetic and approachable attitude
At AGL, we offer a wide range of benefits including:
Discounts on energy, telcos and solar plans.
Participate in Energise - our reward & recognition program.
Access 20 weeks of paid parental leave for the primary carer.
Access to an additional week of recharge leave per year.
Play an active role in our diversity & inclusion initiatives.
Novated leasing and Electric Vehicle subscriptions.
Access to study assistance, AGL’s share purchase plan and insurance deals.
*Benefits may change over time and vary based on role type and location.
We'd love to see your application by Monday 30 March 2026.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008Job Family Group
Administration - Support - Service