Own day-to-day operations of the office including ordering of office supplies, submitting building request tickets, ensuring cleanliness of space, etc. Ensure all spaces are maintained and kept to high standards.
Serve as the main point-of-contact for any onsite vendors, third parties or contractors during the time performing work onsite. This includes serving as the point of contact internally to Zillow partner teams to understand on-site needs and using a master calendar for the site.
Elevate the workplace experience by providing day-to-day support for all in-office events and operational services in a timely, professional manner; crafting memorable experiences for ZG employees. This includes being go to person for Zillow’s zRetreats, internal team gatherings held on-site during most weeks of the year.
Work with partner teams with management of onsite services such as maintenance, mail, janitorial, building services, etc.
Act as Tier 1 AV support on-site for Zillow’s Zoom devices, following detailed troubleshooting steps and advancing to the AV team for support as needed
Partner with Zillow’s Internal Gatherings Coordinators to understand event needs and carry out pre-event support including, but not limited to, fulfilling event supply requests, setting up and resetting rooms, handling catering order communications, etc.
Providing day of event support for all onsite events including handling requests as they arise, helping with any questions or concerns from event attendees, working with onsite day porters to confirm room set-ups and cleanliness, etc.
Provide remote support for a couple coworking locations in Kansas City and Chicago, with willingness to travel to locations if needed.
Participate in health and safety programs including Fire Warden and First Aid/AED.
Requires 3-5 years of experience in workplace, facilities management and/or events experience.
College degree preferred.
Previous customer service/hospitality experience preferred.
Can efficiently handle time and projects independently.
Excellent analytical and problem solving skills.
Strong interpersonal skills, both verbal and written
Must have solid understanding of Microsoft Office Suite and Google Suite
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.