Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Experience Services Ambassador is responsible for the delivery of amazing client and customer experiences within a corporate environment. We’re looking for individuals with a passion for service and safety, excellent communication and people skills and enthusiasm for hospitality-focused service delivery. The right person for this role is solution-focused and calm under pressure, has strong administrative skills, works well on a highly collaborative team, and learns new technologies easily.  The position will be supported as an integral part of Experience Services and Integrated Facilities Management.  

Key Responsibilities

Core functions include:

• Support corporate office operations which includes functions such as conference room support; escorting visitors; catering assistance; parking validations; coat/luggage check; vending; and office coffee services.
• Serve as a host on conference center floors, greeting and engaging visitors, employees and vendors in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Connect to the goals, initiatives and KPIs of the Experience Services Team, ensuring alignment and measurable value creation.
• Maintain knowledge of all services, initiatives, and events on the client site, partnering with other work streams to ensure a hospitality approach across workplace experience services. 
• Perform facilities quality assurance checks to ensure cleanliness and functionality of all areas.
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

• Maintain host desks, conference rooms, and work cafés to ensure an environment that is safe, clean, organized and reflective of brand standards.
• Maintains environment by monitoring building and equipment controls where applicable.
• Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems.
• Participate in continued trainings to update knowledge of Fire & Life Safety protocols.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur.
• Implement and monitor standards of service to meet and exceed expectations.
• Assist with maintaining office supply inventory levels.
• Perform ad hoc assignments to support a seamless and timely delivery of services.

Qualifications:

• Experience: Minimum 1- 2 years previous customer service or hospitality related experience
• Education: Some college
• Culture Fit: Adopts and applies cultural principles of integrity; stewardship and compliance; principled entrepreneurship; transformation; knowledge; humility; respect; and self-actualization.
• Professional Presence: Adheres to team uniform dress standards; maintains crisp, professional appearance.
• Technology and Tools: Working knowledge in a range of information technology tools and platforms.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities; thrives in environment of continuous improvement and change.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally.
• Multi-tasker:  Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
• Skillset:  Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word and Outlook)
• Minimal Physical Activity:  Ability to walk, stand, and/or sit for long periods of time and lift up to 25 lbs. 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.