Workforce Data Coordinator

We’re looking for a Workforce Data Coordinator to join our Human Resources team at MBPS. In this role, you are expected to provide Tier 1B HR administration support to all employees in accordance with organizations procedure documents and agreed service levels with customers and stakeholders.

Position Responsibilities: 

• Process and monitor Workday transactions (e.g., job changes, hires, terminations, compensation updates) with accuracy and timeliness
• Provide first-level support to employees and managers on Workday navigation, self-service, and issue resolution
• Manage HRIS ticket queues and ensure all requests are handled and completed within agreed SLAs
• Maintain data accuracy and security, ensuring high-quality data entry and strict compliance with confidentiality standards
• Update and maintain knowledge base, process documentation, and work instructions to ensure consistency and standardization
• Develop process expertise to identify improvement opportunities and enhance efficiency and service delivery

Required Qualifications: 

• 1-2 years of experience in HR Operations, HR Shared Services, or HRIS support.
• Background and proficiency with Workday system
• Bachelor’s degree holder
• Amenable for mid shift schedule

Preferred Qualifications: 

• Proficiency in Microsoft tools 
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. 
• Ability to apply critical thinking and problem-solving skills in a work environment. 

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid