We’re looking for an Operational Performance Lead to join Anglian Water’s Water Recycling Services business stream and play a pivotal role in shaping how performance is understood, challenged and improved across one of our most operationally critical areas.
This role sits at the heart of our performance landscape, supporting senior leaders to turn insight into action. You’ll be front and centre in shaping conversations on how we use performance information to manage risk, target interventions and inform strategic investment decisions - embedding the behaviours that enable a strong, accountable performance culture.
Business Stream Performance Insight & Intelligence
Deliver high‑quality, timely performance intelligence to Water Recycling leaders, with a clear focus on exceptions, risks and opportunities
Design and present performance information aligned to the Water Recycling Strategy and business plan
Provide clarity on data quality, confidence and assumptions to support effective decision‑making
Monitor and report against key KPIs, thresholds and intervention plans
Propose and assess remedial options and their likely impact on future performance
Business Partnering & Performance Leadership
Act as a trusted performance partner to senior operational leaders, challenging thinking and supporting evidence‑based decisions
Work collaboratively with Directors, Leadership Teams and Business Partners to define clear, measurable performance metrics
Coach and mentor operational leaders to build capability and embed a sustainable performance culture
Act as the interface between Water Recycling and central Reporting, Systems and Analytics teams
Gather feedback from the business to drive continuous improvement in reporting and tools
Strategic Leadership & Continuous Improvement
Support strategic leadership activity aligned to organisational priorities
Champion continuous improvement, innovation and performance best practice
Role model Anglian Water values including accountability and collaboration
Maintain focus on outcomes for customers, communities, the environment and our people
Champion health, safety and wellbeing as a core part of performance leadership
Experience working as, or closely alongside, operational management teams
Strong background in operational performance management
Experience presenting performance insight to senior leaders
Lean or Six Sigma understanding with practical application
Strong commercial awareness and ability to balance performance, cost and customer outcomes
Excellent communication skills and confidence to challenge constructively
Strategic, proactive and forward‑looking mindset
At Anglian Water, we’re driven by purpose — protecting the environment while delivering essential services our communities rely on every day. In this role, you’ll influence operational performance across a critical business stream, shape how leaders use insight to make decisions, and be recognised as a trusted performance partner. You’ll work collaboratively across operations, finance and analytics, developing your leadership capability in a supportive, ambitious organisation.
26 days annual leave plus bank holidays (increasing with length of service)
Flexible working options
Private health care
Competitive pension scheme – Anglian Water double‑matches contributions up to 7% (up to 21% Combined)
Life assurance at eight times your salary
Annual bonus
Potential funded car allowance depending on evidenced business mileage
Personal medical assessments
Virtual GP service
Cancer screening
Financial wellbeing support and salary finance benefits
Lifestyle savings including discounts on retail, travel and utilities
Employee Assistance Programme
Volunteer days
We’re committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we’re a Disability Confident employer.
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