Position Details
Position Type: Full-time, Regular, 40 hours/week
Overtime Status: Exempt
Reports To: Vice President of Finance and Administration
Direct Reports: Volunteer Experience Coordinator
Department: Volunteer Experience
Primary Location: Food Club & Opportunity Hub
Compensation & Benefits: $53,000 to $58,000 annually, eligible for full-time benefits
Summary
The Volunteer Experience Manager is our champion of experience and relationship management for our dynamic volunteer-powered programs. This role leads our Volunteer Experience team, collaborating cross-functionally within our organization and our established network of 500+ regular volunteers, and 3,000+ yearly volunteers. The volunteer team of Community Action House is a diverse group of caring, invested, and passionate people.
The Volunteer Experience Manager will be responsible for establishing new and maintaining existing standards across our volunteer programs and working with Program Managers and Volunteer Champions within each program to activate these practices. In this role you’ll collaborate with volunteer experience team members embedded in our various program teams to create a highly effective and satisfying volunteer experience within individual programs. Our next Volunteer Experience Manager will also drive strategy for the future of volunteerism, addressing how that landscape is evolving and developing ways to enhance our volunteer opportunities and recruitment to meet these changing needs.
Our ideal candidates will have experience supervising employees combined with professional experience planning, organizing and leading projects involving groups of people, ideally in a collaborative and cross-functional environment. We recognize that strong candidates will come from a variety of backgrounds and professional experiences. We encourage all interested professionals who are passionate about our mission to apply!