Community Engagement Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Stripe Community Team brings businesses together to exchange strategies, form valuable relationships, and discover new ways to succeed with, and beyond, Stripe. 

What you’ll do

The Community Engagement Manager will manage and support Stripe Community Builders, passionate Stripe users who launch and lead the groups that make up the Stripe Community. They will be the primary point of contact for the Stripe Community Builders, fostering them on their journey to launch and engage their communities.

Responsibilities

• Solicit and review new Stripe Community Builder applications 
• Vet and interview new potential Stripe Community Builders
• Support existing Stripe Community Builders by:
• Host office hours and other ongoing initiatives that engage Stripe Community Builders at scale
• Consolidate and share out Stripe Community Builder feedback and questions to inform the overall program strategy.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have experience managing a community for a brand.
• You have been and are excited to be user-facing (engaging with users gives you energy).
• You have a passion for teaching others how to foster community.
• You are an excellent verbal and written communicator and excel at navigation ambiguity and human relationships.

Preferred qualifications

• You have managed a brand’s ambassador, champion, or distributed events program.
• You have a background in or, at minimum, are comfortable with communicating about more technical topics and/or fintech products.