Virtual Service Representative

Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio across commercial and patient engagement initiatives.

We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting access initiatives, and enhancing connectivity between healthcare providers and field teams.

This is your opportunity to join Inizio Engage and support a top biotechnology company advancing care for patients living with migraine.

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2025)
• Certified Great Place to Work (2022, 2023, 2024 & 2025)

What will you be doing?

• Support field teams in executing approved commercial strategies and campaign initiatives.
• Engage healthcare professionals via phone and virtual platforms to reinforce product access pathways and specialty pharmacy distribution processes.
• Assist with transition initiatives from retail to specialty pharmacy partners to improve product acquisition within healthcare settings.
• Serve as a consistent virtual presence that builds rapport, strengthens relationships, and expands connectivity across stakeholders.
• Leverage customer networks, digital tools, and CRM platforms to enhance reach and engagement.
• Accurately document interactions, insights, and follow-up actions in accordance with client policies and compliance standards.
• Maintain productivity metrics aligned with program objectives.
• Demonstrate thorough knowledge of the migraine product portfolio, access landscape, and approved promotional materials.
• Successfully complete all required product and compliance training (self-study, testing, virtual and/or in-person training).
• Collaborate closely with Virtual Sales Managers, Field Regional Sales Managers, and Field counterparts to ensure aligned execution.
• Support the execution of commercial strategies in compliance with FDA regulations, Federal Healthcare Program requirements, and client policies.

What do you need for this position?

• Bachelor’s degree or equivalent experience
• 2+ years of pharmaceutical or B2B sales experience
• Previous virtual/contact center sales experience required
• Strong technical acumen
• Strong work ethic and ability to build rapport quickly
• Positive attitude and adaptability
• Open to and actively solicits feedback for professional growth

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.