Insurance Specialist

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Parramatta & Perth
• Type: Permanent, full time
• Multiple opportunities available
• Hybrid role, Happy to talk flexible working

The opportunity

Are you great with people, love solving problems, and ready to take the next step in your career? If you’ve worked in retail, hospitality or call centre, you already have the customer service skills we value at QBE. As an Insurance Specialist, you’ll be the friendly voice our customers hear first, helping them with their insurance questions and making a real difference in their day.

We offer full-time training, ongoing support, and a rotating weekday roster (8am–8pm) with optional Saturdays — giving you flexibility and work-life balance.

Ready to grow your career in a stable, rewarding industry? 👉 Learn more about QBE careers here.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

A day in the life of an Insurance Specialist may look a bit like this:

• Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls.
• Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day.
• Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders.
• Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.

About you

To be successful in this role, you will enjoy working in a fast-paced customer facing environment, where you will be learning and developing from day 1. Previous experience in a customer service or sales role will be an advantage. You will also have… 

• Clear, friendly phone manner; able to talk and type simultaneously
• Strong communicator with a positive, can-do attitude
• Quick to learn new systems; confident with computers and numbers
• Calm and resilient in fast-paced environments
• Builds rapport easily; delivers timely solutions to diverse customers
• Detail-oriented with strong multitasking and prioritisation skills

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Adaptability, Administration Management, Business Management, Communication, Critical Thinking, Customer Value Management, Financial Products, Insurance Underwriting, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Sound Judgment, Stakeholder Management, Trend Analysis

Application Close Date: 18/03/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.