The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The coordinator will provide upbeat, personalized service from first guest contact until reservation(s) completion for all luxury accommodations located within MGM Resorts International Las Vegas properties. The overarching goal of this position is to encourage and foster repeat business by demonstrating outstanding guest service that reflects our five‐star, five‐diamond service culture in every customer interaction. This position acts as a liaison between Front Office Departments and Executive Offices ensuring all guests are treated as VIPs.
THE STARTING RATE: $22.50 hourly
THE DAY-TO-DAY:
Assists with coordinating the approval process of suites, ensuring the elements are complete and the details are communicated timely and efficiently to guests and team members.
Anticipates guest needs and/or engages guest to capture all possible up‐sell and cross‐sell opportunities, by recommending appropriate features and benefits to customize the guest experience to maximize revenue opportunities.
Comprehensive knowledge of multiple MGM Resorts Property offerings, locations, amenities and services provided.
Cultivate and maintain relationships to Chairman's Club members with outstanding customer service and communication skills.
Resolve complaints and issues effectively within limits of authority and empowerment, while escalating concerns as appropriate.
THE IDEAL CANDIDATE:
High School Diploma or GED
1+ years of prior relevant experience of Concierge or Front Desk or relevant experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11960
Are you ready to JOIN THE SHOW? Apply today!