Village Manager | BlueCare | Retirement Living - Carina Location
Make a meaningful difference with BlueCare
Blue Care operate over 32 retirement villages across Queensland, with more than 3,300 residents choosing to make a Blue Care communities their home. Our dynamic retirement living team has a unique opportunity for a caring, people centric Village Manager to join their team in on a permanent full time basis. The role will cover for 2 multi-story retirement villages, comprising 177 units in total.
Your Part in Our Retirement Livings Team
As the Retirement Village Manager, you will be responsible for supporting the implementation of operational plans, work closely with sales to ensure occupancy levels are maintained and managing the day to day activities in one or more Retirement Villages. You will demonstrate continued commitment in providing resident focused service and a 'sense of place' in the Villages and hold responsibility for the following duties:
Foster a professional working relationship with the village residents and team members.
Support, facilitate and promote resident’s participation in village activities and ensure activities reflect resident’s preferences.
Ensure effective resident communication including notices and newsletters, formal and informal meetings and information sessions.
Manage resident concerns and complaints to resolution in accordance with the feedback and complaints policy and legislative requirements. Investigate and follow up with appropriate action.
Lead and coach village staff, and ensure a customer focus and operational excellence
Manage the performance of all village team members and conduct management activities, performance appraisals, succession planning, and individual development plans as relevant and in line with HR policy.
What makes a difference for us?
This is an exciting opportunity for an individual with strong people management skills, commercial acumen and a client centre approach with passion for working with the young at heart. Your ability to be an active member of the team is key. To be successful in the role, you will also possess:
Relevant Tertiary qualifications in Business, Commerce, Hospitality, Hotel Management or equivalent experience.
A demonstrated empathy and understanding of working with older people.
Demonstrated financial, budget and general office administration management experience including sound knowledge and use of computer software packages e.g. Microsoft Office suite and database applications.
Demonstrated effective interpersonal and written communication skills with a high level of organisations skills and the ability to effectively manage and prioritise work loads.
Understanding of current workplace health and safety regulations (WH&S) and continuous quality improvement practices.
Current Queensland Drivers Licence.
Current First Aid Certificate and CPR Certificate or willingness to obtain.
Employee Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we’d love you to be too
Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
Provide welcoming, safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email reconciliation@ucareqld.com.au
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.