Beacon Mobility Corp.
Key Responsibilities
- Own the overall success of Beacon Connect, including development, deployment, adoption, and ongoing improvement
- Manage rollout timelines, readiness, and communication across all locations
- Coordinate and prioritize fixes and enhancements with the technology team
- Partner with Operations to gather feedback and improve how Beacon Connect works in the field
- Act as a customer‑facing leader, working directly with clients, operations teams, and technology partners
- Resolve customer issues along with Client Relations related to Beacon Connect usage and performance
- Maintain external market awareness, staying informed on industry trends, peer approaches, and customer expectations related to transportation technology and rider experience
- Represent Beacon externally in customer presentations, industry forums, and relevant external discussions
- Travel as needed to support deployments, training and gather feedback
- Own the communication plan for Beacon Connect, including:
- Leading bi‑weekly working meetings
- Presenting on weekly regional meetings, leadership updates and calls
- Written content within newsletters and internal updates
- Managing content for regular updates to executives, leaders and the Board
- Participate in leadership summit and key forums
How This Role Works
- Serves as the single point of accountability for Beacon Connect
- Brings together input from Operations, Technology, and Client Relations and external stakeholders, maps and translates pain points into clear product requirements
- Resolves conflicts when teams have competing needs or priorities
- Clearly articulate who owns what, when inputs are required, and how delays or gaps impact outcomes
- Flags risks and issues early, before they become larger problems
- Finds solutions, lays out clear options, and brings the right people together to make progress
- Communicates clearly and directly, even when messages are difficult
- Sets priorities and keeps teams moving forward with confidence and clarity
- Enables fast decision-making and ensures that decisions are followed through and issues are closed
- Maintains the culture with care while collaborating cross-functionally
Skills & Attributes
- Strong problem solver
- Level‑headed, calm, and practical in challenging situations
- Comfortable resolving disagreements and driving alignment
- Highly organized and dependable
- Effective working across teams and functions
- Self‑starter who takes ownership and follows through
- Clear, confident communicator and presenter
- Willing to raise concerns early and speak honestly
- Able to work independently and as part of a team
What Success Looks Like (after 12 months)
- Beacon Connect is the best-in-class technology platform that is well-adopted internally by operators and externally by customers and families
- Teams understand the tool, trust it, and know how to self-onboard a new hire or a customer
- Rollouts are smooth and well‑communicated, issues are identified early and resolved quickly
- Operations and clients feel heard and supported
- Beacon Connect data can be mapped to deliver clear value
- Ownership, processes, and communication are well‑established for what comes next, transition plan in place
Success Metrics
- Beacon Connect Adoption (internal and external: above 90% for top 3 features)
- Operations & Customer Satisfaction (feedback from internal and customer surveys)
Why This Role Matters
This secondment ensures Beacon Connect has clear ownership, strong execution, and steady leadership during a critical phase. It provides focus, accountability, and momentum while setting the foundation for long‑term success.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.