Full-time, Continuing position
Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
Based on the Melbourne CBD campus, however, you will be required to work and/or be based at other campuses of the University and apprentice or trainee locations
About You
The VE Services Officer (Apprentice and Employer Engagement) works within a shared services environment supporting the College of Vocational Education. This role is designed to provide flexible administrative support across multiple College functions, allowing the officer to contribute where required and gain broad exposure to vocational education operations and stakeholder engagement.
The position delivers high-quality administrative and office-based support across key areas such as Planning and Resources, Learning and Teaching Innovation and Quality, Partnerships, and education delivery. The VE Services Officer plays a key role in supporting both internal and external stakeholders, including students, apprentices, and employers, with a strong focus on student lifecycle processes and customer service excellence.
This role requires an independent, hands-on, and motivated individual who can work autonomously while managing a variety of administrative tasks. Responsibilities include coordinating course and program activities, maintaining accurate information and records, supporting events, improving processes, and communicating effectively with stakeholders—primarily students and employers—via email and other channels. Proficiency in Microsoft Excel and experience in administrative or TAFE/student lifecycle environments will be highly regarded.
To be successful in this position, you’ll have / you’ll have as a minimum:
Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
Demonstrated experience in providing high quality customer service to internal and/or external
High level oral and written communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
Ability to demonstrate flexibility and initiative, working effectively within a dynamic small team environment.
Proven administrative experience and planning, organising and prioritising work in a busy environment with multiple conflicting priorities and competing deadlines.
Demonstrated ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use
Qualifications and Licence
Relevant qualification and/or relevant customer service and administration experience.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About The College of Vocational Education.
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
• lead in practice-based learning
• empower learners for the future of work
• engage industry and community at scale
• grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
Apprentice & Trainee Connect
As part of the College of Vocational Education Student Lifecycle team, RMIT Apprentice & Trainee Connect provides dedicate support for RMIT’s apprentices, trainees and their employers from admission to graduation.
To Apply
Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Diana (Talent Acquisition) via email diana.ruiz@rmit.edu.au.
PD – VE Senior Services Officer, Apprentice and Employer Engagement
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.
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RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
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