UX Researcher

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

ALLEGION –UX Researcher 

About the Role

Allegion’s Global Software Solutions organization is seeking a UX Researcher for its Research and Design Solutions team. The UX Researcher will be responsible for leading research efforts throughout the entire product design life cycle. This role will be responsible for conducting early-stage user and market research, developing research strategies, mapping user personas, their journeys, use environments, and use scenarios; designing and conducting various forms of user and product testing, and iterating product designs to ensure they meet or exceed customer expectations.  The UX Researcher will collaborate closely with UX designers, product managers, software systems engineers, software developers, subject matter experts, customers, and others. This position will influence without authority, maintain an unwavering focus on the customer experience, and build credible, reliable relationships with stakeholders.  

We’re looking for candidates who have a growth mindset, experience working with product teams, understand how to drive consistent product discovery and validation, and who can share real-world examples of how their approach to research has brought successful products to market. Above all, we’re on the hunt for exceptional practitioners and communicators who understand that building world-class software is a team sport.

What You’ll Do

• Collaborate with UX designers to develop the research that will inform the creation of user personas and journey maps 
• Conduct a variety of different design research activities based on the needs of the product teams you support (this may include quantitative surveys, qualitative interviews, persona construction, solution validation, usability tests, heuristic evaluations, etc.) 
• Work closely with UX designers and product managers to identify research opportunities, develop research plans, recruit participants, execute the research, and present your findings to a cross-functional team 
• Communicate effectively with stakeholders and act as a strategic partner in product decisions
• You’re an experienced UX Researcher with a track record of working with Agile Scrum teams to understand their research needs and regularly perform research to inform the products they’re delivering 
• You’re able to quickly understand new business domains & processes and be creative about research methods, recruiting niche research participants, and selling the value of research to a variety of business and technical stakeholders 
• You have a background in a variety of research tools and methods, including contextual inquiry, user interviews, persona & journey map development, heuristic analysis, card sorting, usability & desirability studies, quantitative surveys (and you’re capable of conducting the research remotely when necessary) 
• You possess excellent communication and presentation skills and can clearly and impartially communicate research findings to product and business partners 
• You’re comfortable organizing research content to help teammates find and apply the results of your work 

What You’ll Need to Succeed

• 4+ years of UX research and testing experience 
• Bachelor’s degree in Psychology, Social Sciences, Cognitive Science, Human Factors, Anthropology, Human Computer Interaction, Design, a related field, or equivalent experience  
• Case studies showcasing specific examples of completed software applications that your research has influenced (major bonus points for telling the story of the user needs, success metrics, and what you learned along the way) 
• Excellent communication and collaboration skills 
• Understanding of modalities, design patterns, and affordances common among digital applications (primarily web + native mobile) 
• Project management skills, e.g., organization, time management, planning, negotiation 

• You’re current with the latest research tools, methods, trends, and technology 
• You have a solid grasp of Design Thinking principles, UI/layout concepts, and how technology influences design & vice versa 
• Experience working with Agile teams & Lean methodologies 
• Experience utilizing remote testing and facilitation tools, e.g., Maze and MS Teams

• Understanding of Android and iOS human interface guidelines 

• Workshop facilitation skills 

• Knowledge of modern digital design and prototyping tools, including Figma 

Why Work for Us?  

Allegion is a Great Place to Grow your Career if:  

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. 
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  
• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!   

What You’ll Get from Us:  

• Health, dental, and vision insurance coverage, helping you “be safe, be healthy”.  
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself.”
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching  

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role!

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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Allegion is an equal opportunity and affirmative action employer

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