Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!
About Essential Utilities
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
General Function:
Under supervision of the Division Superintendent, the Utility Field Service Worker I performs a variety of duties pertaining to the production, treatment, and distribution of potable water, the collection and treatment of wastewater, customer service activities in the field, including meter installations, inspections, changeouts, and customer complaints investigation, and meter reading services.
Responsibilities and Duties:
Serves the customer.
Operates and maintains the collections and treatment systems, as directed. Performs physical labor as directed, such as digging, backfilling, lifting, etc.
Performs preventive maintenance on company equipment, facilities and stations as directed.
Conducts sampling of distribution system, and production and treatment facilities in accordance with company and division policies and procedures.
Assists with inspection of work performed on the distribution system by outside contractors.
Assists in the making of water taps, installing of service line hook-ups, making repairs on the distribution system and other field work as required.
Locates and marks mains, services and other facilities for construction work.
Participates in on-call duty.
Installs, repairs, and replaces meters.
Inspects water meters where problems may exist and takes appropriate action as needed or instructed.
Investigates customer inquiries and complaints, i.e. dirty water, low pressure, billing problems, and sewer back-ups.
Performs turn-ons and turn-offs as directed.
May assist in meter reading duties, meter testing, office operations and general distribution.
Collects water samples using proper collection and handling methods and maintains necessary records as required.
Maintains appropriate records, both paper and data.
From time to time, may be directed to check stations, sewer lift stations which involves reading instrumentation and responding to various situations that may arise.
Inspects customers' plumbing for illegal connections, cross-connections, tampered-with meters or seals, etc., and makes appropriate report to supervisor.
Accurately and efficiently operates the company’s meter reading system.
Travels to and between assignments in company vehicle.
Will use and operate the following: Hand tools, Laptop computer, Tablets, basic office equipment, company's meter reading and equipment.
High degree of customer contact; access to confidential customer information and access to customers' properties.
Other Duties as needed.
Educational and Other Qualifications:
High school graduate or equivalent required
US valid driver’s license required
Mechanical aptitude required
Pleasant personality and neat appearance required
At least one year experience in water/wastewater field preferred
Good math skills and computer knowledge preferred
Must reside within 1 hour of Aqua's Phillipsburg, NJ office
On Call Requirement
This role requires being on call for 1x week every 4-6x weeks per the current schedule to address any potential emergencies, including evening and weekend coverage, compensated with overtime pay.
Note: This is a union position with a rate of pay of $29.53. Employees hired or entering the bargaining unit will receive initially $-3.00 per hour less than the applicable classification wage rate for all positions held or worked. This reduced starting wage shall be increased by $1.00 per hour each year until the employee is paid the full wage rate.
Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: