Job Description
Business Objectives
● Provide oversight and early detection of late running activities within KUL airport
infrastructure that may lead to delays.
● Provide coordination of critical ‘save me’ flights and assigning assets and resources
efficiently.
● Provide an alignment/coordination between the operations department for PTC events
● Provide delay trend analysis from a front line level observation.
● Provide PTC monitoring/tracking/recording and advance planning
● Provide follow up reporting and suggestion for positive change measures
Primary Accountabilities
● Supervise turnaround of target flights and document inefficiency
● Supervise Terminal and Gate management of passengers at the boarding hall.
● Assist in the communication of PTC gaps to help drive efficient assignments of assets &
staff
● Accurate delay reporting
● Identifies delay trends and provides measures for positive change
● Identifies flight rotations that consistently cannot meet OTP and offer feedback to the
Scheduling Dept
● Creates and builds on stakeholder relationships both below & above wing, with the NMC
community
● Governs fueling PTC and oversees service performance
● Monitors guest flows within the terminal infra, and identifies throughput limitations
● Identifies process gaps, and provides measures for solutions
● Perform Root Cause Analysis on frequently delayed flights
About You
● Minimum of 2 years working experience in the Airline Industry .
● SPM / GCE/GCSE O Levels with a minimum of 3 Credits .
● Computer Literate and able to work with Apps and computer software.
● Proficient in Written & Oral English
● Good presentation skills are added advantages
● Proficient in Google sheets and Google Docs is an added advantage.