We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.
With HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform.
You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.
Join us in empowering students unlock their potential through a safe, online, rental experience.
To support this mission, we’re looking for a Trust & Safety Specialist to help keep HousingAnywhere and Kamernet safe, reliable, and trustworthy for our users!
Your team
You will join our Trust & Safety team, a 6-member team that protects the integrity of our platforms and ensures a safe environment for our users. By monitoring platform activity, investigating reports, and preventing fraud, the team plays a key role in maintaining trust across HousingAnywhere and Kamernet.
Your role
As a Trust & Safety Specialist, you protect the integrity of our platforms and help ensure a positive user experience. Your responsibilities include:
- Resolve general customer enquiries, including technical and account-related issues, with a strong focus on user satisfaction and retention.
- Investigate user reports and Trust & Safety cases, taking appropriate action to ensure compliance with our Terms & Conditions.
- Support fraud prevention activities to ensure our users interact only with legitimate and compliant users.
- Document investigations and case outcomes accurately to support reporting and continuous improvement.
- Identify opportunities to improve processes and tools, and proactively propose solutions.
- Build strong knowledge of our products and translate user feedback into improvements for the team and platform.
- Work towards team KPIs, maintaining high standards of quality and efficiency.
Your profile
- Fluent in English, additional languages are a plus.
- 1-3 years of experience in a customer-facing role, with great focus on efficiency, customer satisfaction and operational excellence.
- Strong analytical and judgment skills: you can spot suspicious behaviour and potential fraud, and apply the right policies.
- Clear and empathetic communication.
- Comfortable working with digital platforms and troubleshooting account issues.
- Strong ownership and proactive mindset: you can work independently and always look for ways to improve processes.
- Collaborative attitude, working effectively with team members and stakeholders.
What’s in it for you
- Salary range €33.044 - €37.922 gross per year (based on 40 hours, including Holiday Allowance).
- Unlimited paid holidays, minimum-based not maximum!
- Position based in our Rotterdam office with hybrid working policy (2 office days).
- Flexibility to work remotely for up to 2 months per year!
- 1,000 EUR personal development budget.
- Complete coverage for commuting.
- Personal equipment, including laptop and ergonomic setup.
- Gym membership discount with GoVital or OneFit.
- Dutch/English classes budget.
- Variable pension scheme.
- Diverse international community (46+ nationalities).
- Pet-friendly office in Rotterdam city centre.
- Team-building events and after-work drinks every Friday.
What can you expect from our hiring process? Read more here.