Travel Clerk

Travel Clerk

Department: Department of the Air Force

Location(s): Elmendorf AFB, Alaska

Salary Range: $16.75 - $17 Per Hour

Job Summary: About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to Information, Tickets and Travel (ITT) on JBER, Alaska. This position is Flexible, meaning you are guaranteed a minimum of 0 hours per week to a maximum of 40 hours per week. Your schedule will depend on needs of the facility.

Major Duties:

• Works directly for the Director, Information, Tickets and Travel office in providing information and tickets to the Elmendorf community. Routine work is performed independently. The supervisor checks the work to ensure compliance with procedures and directives. Responsible for the resale of tickets and providing information on leisure travel, local tours and events. Provides travel information and arranges accommodations for tourists: Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, and plays. Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations. Duties may include checking flight, hotel and cruise ship availability. Activities typically include: selling holiday and travel products to customers; meeting sales targets as set out by the travel office manager; dealing with complicated customer itineraries; handling customer orders and payments; liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules; undertaking general administration; advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts; dealing with complaints; using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network; organizing displays of promotional material. Attending events established by the 3 FSS marketing office. In the absence of the director may supervise and review activities of workers and delegate responsibilities to other workers. Assists director in procuring tickets from local vendor and maintaining inventories of tickets. Accomplishing daily reports required by regulation and guidelines ensuring accuracy. Helps with creating and organizing marketing and promoting travel, local and general events and ticket sales. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12949159

Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/06/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experienced computer ability to generate daily information, ticket sales, and other materials. Computer experience which demonstrates ability to use computer in word processing, excel and access. Ability to operate a Point-of-Sale computer. Must be able to read, write and speak English. Writing and verbal skills required to deal with the public and relay information to the customer and supervisor. Experience which demonstrates people skills in customer service setting. Having prior work experience is an asset. Ability to work independently. Have a practical knowledge of the local and general travel industry rules, regulations and procedures is desirable. Strong interest in training/coaching subordinates in travel industry. Travel consultants need to be outgoing and approachable, with excellent customer service skills. Must be well-organized, accurate, detail-oriented, professional and courteous.

How to Apply: To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/06/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Application Deadline: 2026-05-06