If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
The Training and Development Specialist is the departmental trainer for all Career Development divisions. This person is responsible for the development and implementation of training strategies, plans, and effective processes that will yield increased efficiency and effectiveness departmentally. He or she will work closely with the Career Development and Graduate Success leadership teams to identify necessary areas of opportunity within each division to meet and exceed Career Development related goals.
Essential Duties and Responsibilities:
- Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service.
- Analyze training needs to develop new training programs or modify and improve existing programs as appropriate.
- Consult with leadership to identify training needs based on projected changes, departmental needs, and goals.
- Oversee all Career Development new hire training efforts: create engaging multimedia training content/ modules consistent with division-specific communication strategy and workflow in the Full Sail University brand.
- Coordinate new hire training schedules and locations.
- Excellently deliver new hire training content/modules consistent with division-specific communication strategy and workflow, Full Sail University training strategy, and Full Sail University brand.
- Oversee all Career Development residual training efforts.
- Train Career Development Team Leaders as needed on newest relationship building techniques, interdepartmental procedural changes, and latest technical skills.
- Evaluate the performance and effectiveness of training programs, present findings, and provide recommendations for improvement.
- Contribute to the overall success of the department within Full Sail University by performing all other duties as assigned by leadership.
Other Responsibilities:
- Act as liaison through strong working relationships with all interdepartmental stakeholders to clarify intent, share ideas, manage risk, suggest change, and clearly explain business impact.
- Facilitate and lead meetings to deliver information, processes, and analysis in well-organized manner.
- Partner with Alumni Relations, Career Development, Grad Success, and Industry Outreach staff to plan and execute strategic training activities as needed.
- Ability to work flexible hours, including nights and weekends as required.
- Adheres to the policies and procedures of Full Sail University.
- Maintains strict confidentiality of company and personnel information.
- Demonstrates a strong commitment to the mission and values of the organization.
- Adheres to company attendance standards.
- Performs other duties as assigned.
Supervisory Responsibilities: None
Competencies:
- Self-motivated, adaptive, resilient, and always willing to do the right thing.
- Creative problem solving, conceptual thinking, and decision-making ability.
- Technical aptitude with strong quantitative & qualitative analytical skills.
- Strong, project management, organizational, and interpersonal skills.
- Exceptional content creation and presentation skills, including but not limited to: written, verbal, video, and interactive presentations.
- Clear and professional communication skills (written and verbal).
- Ability to multi-task and work both independently & as part of a team.
- Accurate, responsive, and deadline driven.
Education and/or Experience:
- Bachelor’s degree preferred with 1-3 years of university communications, training, and/or project management experience.
- Must successfully participate in and complete all continuing education/training requirements.
- Start-up project management experience.
Certificates, Licenses, Registrations: NA
Computer Skills:
- Proficient with Microsoft Office Suite, Adobe Creative Suite, various web tools, Simplicity CRM enterprise software, Salesforce CRM enterprise software, and various other software as needed.
- Proficient with various Apple and Windows based hardware.
- Presentation skills and technical knowledge for in-person, virtual, and digital communications.
Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
Full Sail is an Equal Opportunity Employer.