Therapeutic Residential Support Worker

• Permanent Part Time Contract – 7 shifts per fortnight – 8hr shifts
• Location:  Kingston House - Promenalinah (Kingston) TAS 7050
• Salary $64,081 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity 

At Kingston House, our mission is to provide a stable, nurturing and therapeutic environment that supports the holistic growth, wellbeing, and recovery of children and young people under 16 who are alone and at risk of, or currently experiencing, homelessness. We offer safe, medium to long‑term accommodation for up to five young people at a time, creating a home‑like setting where they can feel supported, understood, and empowered.

This is an on-site position that plays a vital role in supporting family restoration by working closely with children, young people, and their families to address conflict, strengthen relationships, and improve overall stability and care. You will be part of an integrated, trauma-informed and child‑centred service that operates within a collaborative Care Team model, ensuring that support is flexible, therapeutic and tailored to each young person’s needs.

Kingston House operates 24-hours 7 days a week with a rotating roster; therefore, applicants MUST be available to work a mix of day, evening, overnight, weekend, and public holiday shifts as required.

Your Key Responsibilities 

• Build honest, trusting, therapeutic relationships with young people, interpreting behaviour through a trauma‑informed lens to support positive attitudinal and behavioural change.
• Support young people toward achieving case plan goals, with a strong emphasis on family/kin restoration and wellbeing.
• Provide guidance that builds daily living skills, including personal care, hygiene, meal preparation, household routines, and creating a safe and nurturing home environment.
• Induct young people into the service, ensuring they understand expectations, rights, responsibilities, and safety requirements.
• Collaborate within the Care Team and broader support networks to ensure cohesive, child‑centred care and effective case management.
• Maintain accurate, confidential case notes, reports, and electronic client records in line with organisational protocols.
• Identify and escalate concerns relating to safety, risk, or wellbeing, ensuring proactive and appropriate responses consistent with child-safe practice.

Requirements for Success 

• Relevant qualification in youth work, social work, human services or equivalent; Therapeutic Crisis Intervention (TCI) training is highly regarded.
• Experience supporting young people in residential care, youth services, homelessness services, disability support, or therapeutic environments—minimum 2 years preferred.
• Demonstrated ability to engage with young people experiencing moderate complexity, including at‑risk behaviours, while maintaining firm, calm, and professional boundaries.
• Proven capability in trauma‑informed, strengths‑based and goal‑focused practice, including case planning and brief therapeutic interventions.
• A positive, person‑centred approach grounded in the belief that all young people can grow, self‑right, and thrive with the right support.
• Strong communication, conflict management, and problem-solving skills, with the ability to remain composed, constructive, and solutions‑focused in challenging situations.
• A proactive, self‑starting mindset with the ability to bring ideas and activities to life, engage young people meaningfully, and contribute positively to team culture.
• Must have First Aid & CPR Certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How To Apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.