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Department:
Time Type:
Full time
Job Type:
FLSA Status:
Non-ExemptWork Modality:
Union:
Job Description:
Summary:
The role of this position is to help provide a safe, functional, clean, and attractive living and learning environment within housing residential facilities. Through in-the-field support this position evaluates in-room amenities and rental products for repair or replacement; delivers and installs furniture including bed lofts; and organizes and inventories storage rooms. Additionally, this position provides general support in the day-to-day operation of residential facilities, including quality control inspections. This position also supervises student staff serving in the Residential Maintenance Crew role as they support the assessment, delivery, and management of residential facility assets provided and overseen by the Housing Facilities Specialist.
This position reports to Associate Director of Housing Operations and works in tandem with one additional Housing Facilities Specialist and is a part of the overall Housing Operations Team. The Housing Operations Team is responsible for the daily operation of 13 residential buildings, including the supervision of the Residential Maintenance Crew positions.
Essential Functions:
Onsight Facilities Maintenance: Provide courteous, pleasant, and efficient service to the residence halls through assisting with its upkeep and maintenance. This will include minor repairs, preventative maintenance, furniture moving, lounge set-ups, and other duties as assigned.
Building Inspection: Conduct building inspections as a part of a quality assurance program. Inspect for vandalism, damages, and check on status of open work-orders. File appropriate maintenance request and work orders for necessary follow-up.
Inventory Management: Inventory and organize storage rooms. Track placement of furniture and have a comprehensive understanding of inventory on hand. Inventory central work supplies, stock, and equipment.
Ad-hoc Facilities Support: Perform other duties as assigned including event set-ups, basic cleaning of equipment, posting of work notices and service outages, packing of office and residential belongings for transport, and ensuring that the Housing Operations Team and the larger Housing & Residence Life Team meets their objectives.
Vendor Service: Escort and provide building/room access to third party vendors and contractors.
Recordkeeping and Customer Service: Complete paperwork and various administrative tasks as directed by the Housing Team, to ensure accurate record keeping.
Department Meetings and Seminars: Attend various meetings and training to stay up-to-date on Housing operations, to learn new skills procedures, and to increase job performance.
Supervisory Responsibility:
The Housing Operations Specialist will provide support to 4,000+ student residences and 30+ full-time staff members. This position works directly with all members of Housing. This position has minimal decision-making authority only in consultation with director supervisor or designee or based upon strict guidelines.
Competencies:
Serving Customers.
Prioritizing and Organizing.
Supporting Coworkers.
Developing Plans.
Making Accurate Judgments and Decisions.
Position Type/Expected Hours of Work:
Full-time.
Non-Exempt.
35 hours per week.
This is a temporary full-time position ending on or before 11/2/2026.
May require non-traditional hours during peak operational periods.
Salary Range:
$27.00 per hour.
Required Education and Experience:
0 - 1 years of experience in property management, facilities management, construction/maintenance, furniture delivery/installation, event set-ups.
Knowledge of basic safety practices.
Preferred Education and Experience:
Community College or Trade School.
1 - 2 years of experience as a Helper/Assistant operating and maintaining a building or property.
1 - 2 years of experience providing customer service.
Additional Eligibility Qualifications:
Communication and organization skills.
Computer Knowledge (MS Office/Lotus).
This position is expected to understand, enforce, and adhere to all relevant policies and procedures as set forth by Housing and American University.
Pay particular attention to policies relating to the safety and security of the residence halls.
Other Duties:
The core function of this position includes lifting, moving, and pushing furniture and equipment. This includes items such as, but not limited to, push carts filled with furniture, bookcases, beds, mattresses, loft kits, chairs, desks, and event furniture. Work requests also include disassembling and adjusting furniture in a room, which requires frequently movement and lifting of individual pieces of the furniture. When not responding to work requests, this position organizes storage rooms and assist with staff and office moves. Individual items may weigh up to 45 lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check.
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.