About us
Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals.
Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16,100 professionals across 130 countries. Recognized as a 2024 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth.
For more information about Solenis, please visit www.solenis.com.
About the Role
The Technical Manager is responsible for leading, developing, and overseeing a nationwide team of technicians across Indonesia, ensuring safe, compliant, and high-quality technical service delivery across multiple industries. This role combines people leadership, technical governance, customer engagement, and operational excellence, with a strong focus on Health, Safety, and Environment (HSE) compliance.
The Technical Manager plays a critical role in driving a strong safety culture, ensuring all technical activities comply with company policies, local regulations, and industry standards while supporting key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC).
Key Responsibilities
Leadership & Team Management
Lead, coach, and develop a nationwide team of technicians, ensuring high performance, engagement, and accountability
Set clear expectations, monitor performance, and provide regular technical and safety-related guidance
Ensure technicians are properly trained, certified, and competent to perform their roles safely and effectively
Support workforce planning, onboarding, and ongoing capability development
Technical & Service Excellence
Oversee installations, preventative maintenance, repairs, and equipment refurbishments
Ensure consistent execution of technical service standards and best practices across all regions
Act as the escalation point for complex technical issues, safety incidents, and critical customer situations
Ensure accurate management of Safety Data Sheets (SDS), Field Test Kits, and service tools
Health, Safety & Environment (HSE) Compliance
Lead and promote a strong Health, Safety, and Environment culture across the technical organization
Ensure full compliance with HSE policies, local regulations, customer site requirements, and industry standards
Review risk assessments, method statements, and permits to work prior to technical activities
Investigate incidents, near misses, and non-compliances, implementing corrective and preventive actions
Ensure technicians use appropriate PPE and follow safe work procedures at all times
Support audits, inspections, and HSE reporting requirements
Customer & Stakeholder Management
Build and maintain strong relationships with key customers.
Support major customer visits, audits, and new store rollout projects
Ensure customer complaints, technical issues, and safety concerns are addressed within agreed timelines
Collaborate closely with Sales, Operations, and HSE teams to support customer retention and growth
Training & Capability Building
Oversee technical, product, and HSE training programs for technicians and customers
Ensure proper documentation, installation sign-offs, onboarding, and safety records are completed
Deliver or coordinate advanced technical and product application training when required
Requirements
Proven experience leading technical or service teams across multiple locations
Strong technical background with a solid understanding of Health, Safety, and Environment requirements
Demonstrated ability to drive safety culture and compliance in field-based teams
Strong planning, prioritization, and execution skills
Confident decision-maker with sound problem-solving capabilities
Excellent communication skills across technicians, customers, and internal stakeholders
Collaborative, hands-on leader who builds trust and accountability
Willing and able to travel nationally
At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply.
We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you’re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you.
Solenis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.