Nationwide

Technical Clerk - Retirement Solutions

New York - Troy, 385 Jordan Road Full time
Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work four days a week out of our Troy, New York office.

This is a B2 band role.

Job Description Summary

Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you!

As a Technical Clerk, you'll perform technical and administrative support in accordance with standard procedures. You will maintain records, prepare reports, verify information and resolve common problems.

Job Description

Key Responsibilities: 

  • Performs clerical duties requiring knowledge of general department/division and organizational practices and procedures.

  • Maintains records and checks data for control purposes. Compiles and distributes standard reports which may be technical in nature from a variety of sources within and outside of department.

  • Assists in answering telephones; takes messages and/or redirects calls; responds to routine questions; explains routine policies and procedures as necessary.

  • Trains new employees and serves as first contact for problems when required.

  • Assists in meeting room set-up and preparation, as requested.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director/Manager/Supervisor/Team Leader. This is an individual contributor role. 

Typical Skills and Experiences:

Education: High school, vocational or technical school studies. 

Experience: Two years in general office environment. Prefer one year of experience in a related function area.

Knowledge, Abilities and Skills: General knowledge of office practices and procedures, basic mathematics and familiarity with office filing systems. Effective communication skills used for interaction with all levels of associates and/or external sources. Ability to set work priorities and recommend solution to general work-related issues. Ability to operate standard office equipment and build/maintain filing systems.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing Exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:


Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Normal office environment. Frequent periods of sitting/using a personal computer. Light lifting for file storage. May be moving light meeting room furniture. 

ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
 

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.


For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Technical Clerk : $42,315.00-$60,000.00

The expected starting salary range for Technical Clerk : $42,315.00 - $48,400.00