Technical Business Analyst

Job Title: Technical Business Analyst  

Department: Acrisure Digital Solutions  

About Acrisure: 

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Position Overview: 

The Technical Business Analyst will focus on business analysis, research, and development of knowledge base content for both consumer-facing and employee-facing audiences. A key part of this role is ensuring that knowledge content is structured to support agentic AI solutions, enabling automation, self-service, and enhanced decision-making. The role also involves analyzing business processes, supporting technical requirements, and assisting in the implementation of innovative solutions to improve organizational efficiency and performance. 

Key Responsibilities: 

• Gather and document business and technical requirements alongside stakeholders and team members. 

• Develop and maintain consumer-facing and employee-facing knowledge base articles, ensuring clarity, accuracy, and usability. 

• Structure knowledge content to be AI-compatible, enabling agentic AI systems to retrieve, interpret, and act on information effectively. 

• Document business processes and workflows to support system improvements and knowledge management. 

• Assist senior analysts with process modeling, system gap analysis, and identifying opportunities for automation or AI support. 

• Translate user requirements into functional requirements, user stories, process diagrams, and solution outlines. 

• Support testing activities, including writing test cases and participating in user acceptance testing (UAT). 

• Facilitate communication between technical teams and business stakeholders; track and report project updates. 

• Analyze and scrub data from multiple sources to support system integration, knowledge management, and decision-making. 

• Provide basic user support, troubleshoot minor system issues, and contribute to continuous improvement of knowledge workflows. 

• Assist in creating training materials, user guides, and documentation aligned with both human and AI user needs. 

• Create knowledge content that empowers both consumers and employees, while enabling AI-driven automation. 

• Ensure business and technical requirements align with project objectives. 

• Identify process improvements and AI-enablement opportunities to enhance efficiency. 

• Facilitate seamless collaboration across technical and business teams, supporting data-driven and AI-assisted decision-making. 

Qualifications: 

• Bachelor’s degree or equivalent experience in Business, IT, or related field. 

• 1–3 years of relevant experience, including internships or academic projects. 

• Strong interest in technology, knowledge management, business processes, and data analysis. 

• Familiarity with SQL, APIs, system integration, and application workflows. 

• Knowledge of AI systems, agentic AI concepts, and structuring content for AI use is a plus. 

• Basic knowledge of data visualization tools (Power BI, Tableau, Google Data Studio). 

• Experience with software testing, process flows/diagrams (Lucidchart, Draw.io), and Agile/Scrum frameworks. 

• Strong written and verbal communication skills; highly organized, detail-oriented, and adaptable. 

• Proactive problem solver with ability to multitask and meet deadlines under pressure. 

• Certification or coursework in business analysis or knowledge management is a plus.