Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

This Client Services Associate (Hospitality) position is directly responsible for the presentation, ordering, stocking of food and beverages onsite for all client gatherings, including meetings, events, interviews, seminars, and conferences. This position directly supports the onsite needs associated with onsite setup and tidiness of professional workspaces.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

Deliver 5-star customer service to all employees, guests, and clients.
Order, stock, and maintain food, beverages, and related supplies.
Set up and refresh meeting rooms, conference areas, and event spaces.
Replenish and tidy pantry, kitchen, and barista areas.
Submit and track work orders as needed for maintenance or service requests.
Perform light cleaning and workspace organization duties.
Monitor and restock office and pantry supplies.
Assist with internal moves or event logistics as needed.
Maintain the Business Service Center and shared spaces in a neat, orderly fashion.
Provide reception or mailroom coverage as needed.
Build positive relationships with colleagues and clients while maintaining professionalism.

Competencies:

Strong verbal and written communication skills.
Excellent hospitality and customer service skills.
PC skills – MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions.
Possesses the ability to work independently and is capable of completing projects.
Adaptable and flexible to needs at a moment’s notice.

Qualifications and Education Requirements:

Strong verbal and written communication skills.
Excellent hospitality and customer service abilities.
Proficient in Microsoft Office Suite and other computer-based systems.
Strong organizational, multitasking, and time management skills.
Analytical and problem-solving aptitude.
Ability to work independently and complete tasks with minimal supervision.
Flexible and adaptable to changing needs and priorities.
Professional appearance, demeanor, and adherence to company policies.
High school diploma or equivalent required; 1–2+ years of related experience preferred.
Ability to work assigned hours as determined by management.

Physical Demands:

Ability to lift, carry, or move packages up to 60 lbs. using standard carts.
Frequent walking, bending, kneeling, standing, or sitting for extended periods.
Manual dexterity to operate office equipment (phones, copiers, binding machines, etc.).
Visual acuity sufficient for computer and document work.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client and Hospitality Services Associate (for a Prominent Law Firm)

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