What You’ll Do
• Ensure successful delivery of outsourced services, meeting or exceeding contract commitments, service levels, and client expectations.
• Translate client requirements into actionable plans by contributing to project schedules, scope, risks, and budgets, ensuring operational and subcontractor teams are fully aligned.
• Build and maintain strong day‑to‑day client relationships, providing guidance, support, and timely issue resolution.
• Identify commercial opportunities by promoting Nasdaq capabilities, spotting upsell/extension potential, and supporting account teams to grow business within assigned accounts.
• Serve as a key resource for vendors and distributors, providing consultation on Nasdaq and industry products, policies, and procedures.
What You’ll Bring
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 3+ years of experience in client service, vendor management, or technology‑driven service delivery.
• Proven ability to manage client relationships, connect technical and business needs, and support contract execution.
• Strong communication skills and the ability to work effectively in collaborative, global environments.
• Comfortable working with tools and processes related to service delivery, product support, and project execution.
Nice to Have
• Experience promoting products or solutions to vendors, subscribers, or enterprise clients.
• Background in capital markets, financial technology, or regulated environments.
• Familiarity with global operational models and multicultural stakeholder engagement.
This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
(Standard equal opportunity statement — unchanged.)
Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.
Benefits & Rewards
We offer a competitive, well‑rounded rewards package that supports you and your family — inside and outside of work.
Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short‑term incentives (bonus or commission) and long‑term incentives (equity), where applicable.
Learn more on our Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.