Technical Account Manager

Technical Account Manager

At some point in the future, every business will answer their phone with voice AI. We are making sure that when they build that AI agent, the experience of doing so doesn’t suck.

We’re growing incredibly fast and need someone who wants to help our customers scale with our product. This may be one of the most important roles in the company and is critical in helping us move faster, stay organized, and execute at the highest level.

We’re looking for someone who is highly organized, driven, and fun to work with. You’ll be working directly with our engineers, customers, and product team.

NOTE: While this is not a direct an engineering position you will have to understand technical features such as API’s no-code platforms and have a ‘figure it out’ mindset.

You might be a fit for this role if…

You might be a fit for this role if you enjoy working closely with customers and taking responsibility for their success. You are comfortable having technical conversations, asking the right questions, and guiding customers through decisions without needing to be a full-time engineer. You like turning unclear requirements into practical solutions and following through until they are live and working.

You are organized, proactive, and comfortable managing multiple customer relationships at the same time. You are accountable for outcomes, including adoption and growth, and are comfortable carrying a quota. You communicate clearly, adapt quickly, and prefer roles where you have real ownership and impact.

Your day to day

• Own a portfolio of customer accounts with clear adoption and expansion targets,
• Lead the technical onboarding and expansion of customer deployments, from initial setup through scaled production use
• Build and configure integrations using APIs, webhooks, and internal services to connect customer systems to the platform
• Develop rapid proof-of-concepts to validate workflows, features, and customer use cases prior to full rollout
• Deeply understand each customer’s technical environment, data flows, constraints, and operational requirements
• Translate business and technical requirements into clear implementation plans and platform configurations
• Work directly with customers to iterate on workflows, agent logic, and prompts based on real-world usage and feedback
• Monitor live deployments, system health, and usage patterns to proactively identify risks and expansion opportunities
• Create basic automated tests and validation checks to ensure reliability of customer agents in production
• Partner closely with Support and Engineering to escalate issues, resolve blockers, and feed field insights back into the product team

Qualifications

• Two or more years in a customer or sales facing technical role such as customer success, technical account management, solutions, implementation, or account executive
• Comfortable working with APIs, webhooks, and modern cloud tools at a conceptual and configuration level, without needing to be a full-time engineer
• Strong ability to understand customer systems, workflows, and constraints, and translate them into practical platform solutions
• Confident communicating with both technical and non-technical stakeholders, including operators, product managers, and engineers
• Proven ability to own customer outcomes, including adoption, expansion, and ongoing success against defined goals or quotas
• Highly organized and proactive, with a habit of identifying risks or opportunities before customers raise them
• Comfortable running calls, leading onboarding sessions, and acting as the primary point of contact for technical discussions
• Curious, empathetic, and customer-first in how you approach problem solving
• Able to thrive in a fast-moving environment, balancing multiple accounts and priorities without losing attention to detail
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly and calmly

Why Join Phonely?

We’re super cool. Our team is a group of ex-athletes, founders, and builders with low egos, and a high belief that life not about taking the easy road, but challenging ourselves to find the most we can be. Working at Phoenly feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we’re not working. Also we rent out Airbnb’s in cool places (Rocky mountains, Costa Rica, Indonesia) four times a year so you can still see the world while on the grind.

From a product and direction standpoint, we are customer obsessed and focused on building a product that we ourselves would love to use. We are solving voice AI problems, that have never been solved before with a mission to build something that 1M+ businesses love. If you made it to this part of the JD, please message me (Will) with an item from your bucket list and something impressive you’ve done.

Working at Phonely, you’ll have the flexibility to contribute to all aspects of the business. It will be hard, but it will be rewarding. We are extremely picky with who we bring on as full time employees. While resume’s and experience are important, the MOST important thing is that we believe in you, like you and are inspired to work around you. If we do, we will bend over backwards to make sure that the hard work you put in here will return dividends later.

We look forward to you applying!

About the interview

1. a 10 minute chat with our current customer success manager
2. a more in depth interview
3. (if possible) a working trial of 2-7 days

Please reach out if this seems interesting to you!