About Ketch
Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
About the Role
Ketch is hiring a Customer Success Manager to own post-implementation customer relationships and drive adoption, long-term value, and expansion across a portfolio of mid-market and enterprise customers.
Following successful deployment of the Ketch platform, you will serve as the customer’s primary strategic partner. You will drive adoption and value capture, helping customers achieve measurable ROI aligned to their privacy goals. By translating platform usage into business outcomes, you will support retention and identify expansion opportunities across an assigned book of business, with accountability for Net Revenue Retention (NRR).
You will build strong executive and operational relationships, lead QBRs and strategic alignment conversations, and collaborate closely with Sales to position and execute expansion opportunities that drive customer and revenue growth.
This role is designed for a commercially-minded CSM who is comfortable owning outcomes and driving growth within an existing customer base.
This role is hybrid based out of our San Francisco office 3x a week.