Team Manager RPA

Job Description

This is a contract position - contract ending June 30, 2026

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

About the Role

The Team Manager, RPA reports to the Manager, Client Services Planning and Analysis.

The Team Manager is expected to support the day-to-day activities of the team and maintain a culture of performance by developing and coaching staff to achieve business and individual goals. The Team Manager will work closely with key internal and external business partners to deliver automation options and solutions.

Mentor and coach team members on best practice for RPA process assessment,

development and deployment. Support Fidelity Canada in RPA development.

What You’ll Be Doing

• Manage the planning of future process on-boarding and ensure timely delivery of
• Automations.
• Ensure RPA governance model is followed and executed as designed before moving to production.
• Perform opportunity assessment activities, evaluate and validates business cases.
• Responsibility for day-to-day coordination of the automation activities, supporting the creation and evolution of the delivery framework and mentoring other RPA Developers and RPA Process Analysts.

What We’re Looking For:

• Staff job accountabilities are clearly communicated and understood by directs and indirect reports.
• Regular and adhoc coaching sessions are held and constructive feedback is provided to help reps attain personal and departmental targets.
• Appropriate training, tools and resources are provided to new and existing reps to ensure success in their role.
• Annual performance reviews are conducted with fair and accurate observations.
• Work is assigned accordingly to ensure even distribution of load among team.
• Recommend/implement changes to processes to ensure service delivery is efficient and scalable to meet business needs.
• Acts as first point of contact for escalated issues with robots and processes.
• Work closely IT and change management teams to proactively manage RPA operational and system changes to maintain service delivery.
• Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.

Expertise You Bring:

• 3+ years of Development in RPA.
• University Degree preferably in Computer Science or equivalent experience.
• A track record in coordinating and mentoring individuals on development and
• delivery disciplines with RPA.
• Strong Knowledge of RPA applications and how to build automation.
• Developer Certification RPA.

Nice to have:

• Blueprism Certified Developer / UI path Online Certification.

Current work authorization for Canada is required for all openings.

Fidelity Canada is an equal opportunity employer.

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

By applying to this job, you are consenting to receive an automated acknowledgement of your application.

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements - 100% remote, hybrid, and in office options Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy.

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Parental leave top-up to 100% of your salary for a period of 25 weeks. Up to $650 for home office equipment. Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice. Diversity and inclusion programs, including an active network of Employee Resource Groups.Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team