Do you possess extensive computer science expertise?
Would you like to lead our great systems engineering team?
About our Team
Our Technology teams use cutting-edge technologies to build products and systems to advance science and health. We provide our customers with powerful digital solutions, helping them to research the biggest problems facing the world today. We work to build a culture that values excellent DevOps: speed, agility, cost efficiency and quality.
About the Role:
This position serves as a lead for a specific team of Systems Engineers. In addition to developing optimum system configurations and plans for installations and upgrade of hardware devices for complex systems and applications, the position provides direction on project plans, schedules, and methodologies and may also include activities aligned to sizing/budget recommendations. The position also provides prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
Key Responsibilities
• Serve as subject matter expert demonstrating thorough understanding of major system components when completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
• Lead team of systems engineers to ensure timely and accurate performance of all team activities.
• Manage change management and incident response.
• Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Diagnose complex system problems using dumps, traces, or other diagnostics aids.
• Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
• Install program products and system components or aid in installation by end users.
• Develop user mods for installation of customized existing routines, device drives, and other system modifications.
• Develop optimum system configurations and plans for installation of hardware devices.
• Recommend and change system parameters or configuration variables to improve overall system performance.
• Write commands or processes for execution under multiple system environments.
• Review job control/scripts developed by less experienced staff members and assist in modifications of same for optimum performance and operation.
• Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles.
• Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
• Demonstrate thorough understanding of all system components and of program products assigned to support.
• Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Configure controls; install or troubleshoot programs within multiple system environments.
• Construct Job Control Language (JCL) or scripts for processing of workloads by system.
• Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Partner closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
• Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
• Develop and implement security programs: manage and execute project deliverables; communicate to affected stakeholders including departments within the company; develop program procedures including guidelines and flow diagrams to be implemented on an ongoing basis; and develop tools or metrics that allow for the measurement of successful program implementation.
• Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.
• Manage and encourage new ideas from staff to foster improvements through innovations.
• Empower the staff to be accountable and responsible for their own actions and decisions.
• All other duties as assigned.
Education & Experience
• 8+ years of Systems Engineering experience
• BS Engineering/Computer Science or equivalent experience required
Technical Skills & Soft Skills
• Advanced knowledge of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure.
• Program installation and troubleshooting.
• Knowledge of virtual server environments and thin client.
• Knowledge of scripts for automation.
• Advanced understanding of system and problem management tools.
• Knowledge of system recovery procedures.
• Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
• Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.
• Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
• Strong communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.
Work in a way that works for you: -
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you: -
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Group Health Insurance Policy (covering self and family)
Group Life insurance/accident policy
Generous long-service awards
New Baby gift
Subsidized food provided (applies to India- Chennai)
Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India-Chennai)
About Us: -
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: