System Support Engineer

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

London, Greater London, United Kingdom (On-Site)

Location: Palestra/Waterloo/On-site

LR Grade: 7

Shift pattern: Days and Nights

Our Opportunity

We currently have an opportunity for a System Support Engineer to join our Services Job Family working on Connect. This role will report into the Network Support Manager – Danny Hutton.

The role holder will be responsible for the technical implementation and support of new services, modification and support of existing telecommunications assets, contributing to the cost effective delivery and support of quality service in the face of changing needs within the LUL Connect and other transmission networks managed and supplied by Hitachi Rail.

This role is located in our Palestra office, with time also spent at Waterloo and out on-site. You will be required to be full time on-site, working a varying shift pattern that will include days and nights, including providing on-call support when required.

Key Responsibilities:

As System Support Engineer, you will be the 2nd/3rd line support for all Connect installed equipment. As well as this, your day-to-day responsibilities will include, but not be limited to:

• Carryout systems analysis activities to support service delivery and service support
• Have a strong understanding of IP, SDH, PDH, MPLS/TP (MSN), ATM and RF technologies to support the business and customers
• Have an understanding of operating system and application software, Microsoft systems, SQL and Unix would be an advantage
• Write and update Service Centre Technical documents and Change Control documentation
• Manage network capacity to support existing and future business needs
• Control receipt, identification, storage, and withdrawal of all supported configured items
• Provide support for change management process, for changes to existing network
• Record all requests for change and validate possibilities for configured items and network development
• Work with the Service Desk providing updates of changes or future changes to support customer by way of notification
• Work with third party supplier when required to prevent network interruption and future failures
• Support and develop ACMS by providing accurate details of configured items
• Carry out Problem and Release management tasks to maintain minimum risk to existing and future services
• Support the O&M review and acceptance of designs for projects and bids
• Take part in Design Reviews, with particular attention to the impact of designs and works upon O&M services
• Undertake equipment/system testing as required and within the limits of your agreed competency
• Deputise for the Network Support Manager when required
• Co-ordinating / supervising work groups during planned work and faulting activities.

Human skills

• Highly skilled at problem-solving
• A pro-active approach
• Presentation skills

Technical skills

• Technical Document writing
• Strong knowledge of IP, SDH, PDH, MPLS/TP (MSN), MPLS ATM and RF networks
• Experience of Transmission system Testing and Faulting
• Understand the importance of configuration control and be capable of developing processes and managing equipment configuration for compliance with them

What to expect

We aim to complete a single-stage interview process, with this interview being held in-person at either our Palestra or Waterloo office. The interview will focus on technical and behavioural competencies. Reasonable adjustments are available with prior notice so please highlight if this would be necessary.

What We Can Offer

We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you will have a myriad of opportunities within our diverse, global organisation.

Flexibility

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Hitachi Rail UK is an equal opportunities employer and diversity and inclusion are integral to the success of Hitachi Rail UK. We appreciate the strength that diversity adds to our teams. When you join us, you will be part of a business that is striving to be a welcoming, inclusive place to work. We actively promote and encourage our people to feel confident in bringing their true self to work every day.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.

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