CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of
🛠️ Building foundational tools in the cryptocurrency space
📄 Over 1M tax forms generated
💲 $250B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)
🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]
💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret
Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality.
Maintain a customer satisfaction (CSAT) score of at least 85%.
Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.
Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality.
Maintain a customer satisfaction (CSAT) score of at least 85%.
Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.
Role-agnostic
Impact: Demonstrated ability to drive business impact
Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind.
Trust: Say what you believe. Do what you say.
Communication: Able to clearly talk about the details and also zoom out to the bigger picture
Role-specific
Customer Service Fundamentals
Growth Mindset & Problem Solving
Customer First Mindset
The hourly for this position is between $55/hr - $69/hr. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience.