Support Worker

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Position Title: Support Worker

Classification: SCHADS Level 3

Department: Social Mission (AOD)

Status: Casual

About the Role

We’re looking for a compassionate and hands‑on AOD Casual Support Worker to join our Social Mission team. In this role, you’ll support individuals experiencing challenges with alcohol and other drug use, helping them build stability, confidence, and safety in their daily lives.

You’ll play a key part in connecting participants with treatment options, harm‑reduction strategies, and community services that strengthen their recovery journey.

How you will make an impact:

• Provide a warm, responsive first point of contact for participants and address urgent or immediate needs.
• Work alongside senior staff to identify and respond to potential high‑risk situations.
• Facilitate daily programs and activities, including social groups, Spirit Lifter sessions, and information groups.
• Offer information and support to help assess participant needs, circumstances, and goals.
• Build strong, respectful relationships that encourage self‑determination, participation, and positive change.
• Support participants to engage actively in their case plans.
• Assist participants to access relevant support services and community resources.
• Provide medication assistance as required and in line with organisational procedures.

What You Bring

• A relevant certificate qualification (e.g., AOD, Community Services, Mental Health) or equivalent experience/on‑the‑job training; diploma‑level qualifications also welcomed.
• Experience working in AOD, mental health, disability, or related community sectors.
• Confidence and capability in managing unpredictable situations, challenging behaviours, and issues related to substance dependence, mental ill‑health, or disability.
• A current First Aid Certificate.
• A valid driver’s licence.
• A Working With Children Check (Blue Card) for Townsville and Mount Isa roles only.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration