Support Engineer

We are Ultra Precision Control Systems

Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles.

We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.

Flexible Working

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Job Description

Ultra PCS are looking for a Support Engineer to support the delivery of engineering. The Ultra Engineering function manages a portfolio of specialist capabilities, generating highly differentiated solutions and products by applying electronic, mechanical, and software technologies in demanding and critical environments to meet customer needs.

Key Responsibilities:

• Create solutions and solve complex problems within own discipline.
• Contribute to technical/professional processes within own discipline.
• Work autonomously to achieve engineering and manufacturing objectives on-time, on-quality and on-budget which will directly impact positive project outcomes.
• Influence decisions by providing advice within closely related working teams.
• Monitor the reliability (MTBF/MTBUR) of our products recommending appropriate action where necessary
• Ensure that customer technical support issues are well managed and resolved to the mutual satisfaction of the business and our customers.
• Ensure the views and expectations of our customers are communicated within the business
• To provide training to customers
• To represent the company at conferences or on customer visits 
• Ensure that we are meeting our DMC guarantees to our customers.
• On a rota basis provide the out of hours technical support service to our customers
• May lead technical work packages and allocate/coordinate work.
• Contribute to the definition of standards and specifications around which others will operate
• Write reports and present work undertaken at peer and design reviews.
• Maintain professional competencies required to perform at this level
• Demonstrate and adhere to the Ultra BSPIRE values at all times.
• Be prepared to travel nationally and internationally.  
• Adhere to Ultra policies, procedures, and practices at all times.

Knowledge, Skills & Experience:

• Possess a sound understanding of concepts and principles in own disciplines and a basic knowledge of these elements in other disciplines.
• Experience working in own discipline on a range of tasks within a relevant context.
• Evidence of applying formal knowledge of own discipline in a variety of situations.
• Possess a basic understanding of how different areas of the business interact to achieve their overall objectives.
• Awareness of completing work packages within a complex engineering environment.
• Experience in contributing to work package estimation, risk identification and dependency management.
• Working knowledge of project and engineering lifecycles and comprehensive understanding of own discipline activities at each stage of the lifecycle.
• Significant experience in producing technical documentation engineering reports, salvage schemes, visit reports)

Desirable:

• Working knowledge of PLM and ERP systems
• Understanding of Quality systems
• Knowledge of current legislation (REACH, RoSH, Weee, CE & UKCA marking etc) and how it affects products and delivery.
• Understands the need for security, commercial export licences and ITAR requirements.

Benefits: 

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities. 

• Flexible working within core working hours 
• 25 days holiday (185hrs) with the option to buy/sell 5 days (37hrs) plus bank holidays
• 4 times your annual salary in life assurance
• Flexible benefits package
• Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions
• Sports and Social clubs
• Supportive and friendly working environment with regular team events

You couldn't be joining the team and Ultra at a more exciting time. Therefore, if this sounds of interest, please follow the application process.

Nationality Requirements

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Diverse & Inclusive Employer

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.