Supply Chain Operations Manager

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments, and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology—including robotics and autonomy—we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us deliver on our promise to build a more equitable and resilient global supply chain.

About You and The Role  

Zipline’s P1 platform - the company’s first-generation long-range autonomous drone system - is already delivering millions of medical products across Africa. As we continue to scale our P1 system globally, the hardware and infrastructure supporting it must evolve and expand. We are looking for a Supply Chain Operations Manager to support Zipline’s P1 supply chain operations. In this role, you’ll manage day-to-day procurement activities, support supplier management, and help ensure our supply base can scale reliably as we expand globally. You’ll collaborate closely with logistics, planning, engineering, operations, and manufacturing teams to maintain smooth material flow and quickly resolve issues. You’ll also provide data-driven insights to support procurement decisions and contribute to the continued success and impact of our flagship drone platform around the world.

What You'll Do

Procurement & Supplier Management

• Manage purchase orders (POs) end-to-end, including creation, issuance, and tracking.
• Communicate regularly with suppliers to ensure on-time delivery.
• Resolve issues with missing, delayed, or damaged goods.
• Assist in setting up new suppliers across systems and provide coordination/training as needed.
• Track invoices to ensure completion by suppliers and internal teams.
• Support supplier qualification activities and maintain supplier documentation.

Operational Support & Initiatives

• Build and maintain supplier databases and inventory tracking systems.
• Support execution of enhancements and launches for both hardware and software components.
• Collaborate cross-functionally to ensure material and component availability aligns with production needs.
• Contribute to continuous improvement initiatives within the procurement and supply chain function.

Data & Reporting

• Track supplier performance metrics and assist with scorecards or quarterly business reviews (QBRs).
• Collect, organize, and maintain relevant data (e.g., part drawings, revisions, procurement history).
• Provide insights and reports to support procurement and supply chain decisions.

What You'll Bring

• A Bachelor's Degree in supply chain, manufacturing, or other relevant field. An MBA or a Master’s degree in supply chain is a plus.
• 3+ years of experience in supply chain, procurement, or operations in a fast-paced, high-complexity environment.
• Strong understanding of procurement processes, material flow, supplier lead times, and production impact.
• Detail-oriented with a focus on accuracy and consistency. Catches errors early and maintains high standards of precision.
• Proactive and independent - able to anticipate needs and drive tasks forward with minimal supervision.
• Analytical thinker - able to interpret data, identify trends, and provide actionable insights.
• Ability to build strong working relationships across teams and with suppliers.
• Skilled at analyzing data from multiple angles - creating dashboards, reports, or scenarios that highlight different insights for decision-making.
• You have a strategic orientation. Deep thinker who questions assumptions, challenges unclear inputs, and ensures output aligns with business context and goals.
• Resilient and resourceful - able to thrive in a fast-paced, evolving, and sometimes ambiguous environment.

What Else You Need to Know   

This role is based out of our South San Francisco HQ. Must be eligible to work in the US and travel globally as needed.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!