Manager, Workplace Moves, Add, Change (MAC)

About the Role

The Move, Add, Change (MAC) Manager plays a critical role in shaping the functionality and flow of our workplaces across all North America hub locations. As a key member of the Workplace Experience team, this leader is responsible for coordinating and executing the movement of people and product once plans are approved by Workplace Environments Planning & Design. In addition, the MAC Manager oversees all furniture service days and manages furniture inventory to ensure our work environments remain efficient, safe, and aligned with our evolving operational needs.

This role requires a blend of operational expertise, vendor management, and strong customer service. The MAC Manager partners closely with cross-functional teams, vendors, administrative assistants, and business leaders to ensure moves are executed seamlessly, issues are resolved promptly, and every workspace is maintained to high functional and aesthetic standards. With a wide scope across multiple locations and a high volume of activity, this position demands agility, sound judgment, and the ability to navigate complex technical and operational challenges.

The ideal candidate is a proactive problem-solver with strong organizational, communication, and leadership skills—capable of managing multiple concurrent initiatives while maintaining a high level of service, compliance, and operational excellence.

What You'll Do

Move Coordination

• Oversee all Move, Add, Change (MAC) processes across multiple office locations.

• Manage incoming requests via ticketing system and MAC email box.

• Partner with Workplace Environments for space planning and layout changes.

• Coordinate project and basic moves, including scheduling vendors (electricians, movers, furniture, technology), securing access, and ensuring timely completion.

• Conduct post-move walkthroughs and confirm customer satisfaction.

• Update floor plans and communicate changes to Workplace Environments for CAD updates.

Service Days Management

• Plan and oversee regular furniture and technology service days.

• Review ergonomic adjustment requests and assign tasks to appropriate teams.

• Ensure accurate work orders with detailed descriptions, floor plans, and timelines.

• Participate in post-service walkthroughs to verify completion.

Furniture Inventory Oversight

• Maintain and audit furniture inventory across all locations.

• Partner with vendors to track pulls and intake; recommend reorders or sell-offs.

• Use Snap Tracker platform for inventory management and periodic audits.

• Ensure storage spaces are organized and compliant.

Vendor & Partner Collaboration

• Manage vendor relationships and performance; lead quarterly reviews.

• Coordinate with Global Security, Workplace Environments, and Workplace Operations for access, scheduling, and compliance.

• Participate in RFPs, contract implementation, and budget planning with senior management.

Operational Excellence

• Monitor and maintain service level agreements (SLAs) within ticketing systems.

• Process invoices, track spend, and assist with budget submissions.

• Deliver or exceed KPI targets for MAC operations.

• Maintain updated contact lists for administrative staff at all locations.

Customer Service & Communication

• Serve as primary contact for Executive Leadership Team (ELT) and administrative assistants regarding MAC requests.

• Communicate timelines, expectations, and updates clearly to stakeholders.

• Ensure high levels of customer satisfaction through proactive follow-up and issue resolution.

Who You Are

• Exceptional customer service and interpersonal skills.

• Flexible and effective team leadership capabilities.

• Professional demeanor with experience managing multiple stakeholders and requests at all levels.

• Strong ability to prioritize and manage multiple projects simultaneously.

• Comprehensive understanding of MAC policies and procedures, with aptitude for continuous learning.

• Excellent communication skills—verbal, written, and non-verbal.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, and Outlook.

• Strong organizational skills with the ability to work independently and take ownership of diverse projects.

• Ability to handle confidential information with discretion.

• Skilled in leading teams and communicating workload changes, tasks, and timelines effectively.

• Calm and decisive under pressure, with strong problem-solving skills.

• Ability to build and maintain partnerships using sound business judgment.

• Flexible schedule to accommodate after-hours work and travel as needed.

• High school diploma or GED required.

• College degree preferred.

• Proven track record of delivering high service levels and managing multiple responsibilities.

• Experience coaching and developing direct reports.

• Ability to walk, stand, kneel, and lift or carry objects up to 60 lbs.