Supervisory Laundry Operations Specialist

Supervisory Laundry Operations Specialist

Department: Department of Veterans Affairs

Location(s): Queens, New York

Salary Range: $104436 - $135773 Per Year

Job Summary: Employee will serve as a Supervisory Laundry Operations Specialist - Textile Care Manager within Environmental Management Service located at the New York Harbor Veterans Healthcare System in Queens, New York.

Major Duties:

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This position has full responsibility for the managerial and technical activities for the business operation of the Consolidated Textile Care Processing Facility (TCPF) servicing the healthcare needs of various VA Medical Centers and associated Community Based Outpatient Clinics. Duties will include, but may not be limited to the following: Directs budget and business plans, monitors operating and equipment expenditures and capital improvements. Oversees staffing, product and service quality, customer satisfaction. Manages textile inventories and distribution of TCPF operations; manages contract and develops needed revenue generating policies and procedures. Oversees procurement of all equipment, textiles, supplies, material inventories, and installation of equipment and services; uses data results to make adjustments in usage and purchasing. Determines and tracks delivery routes to each customer and make adjustments as needed. Conducts quantitative and qualitative studies to resolve problems and the effectiveness and efficiency of laundry operations and textile programs, and to improve performance and customer satisfaction, and to develop short- and long-range plans. Uses various analytical methods to include workflow charting such as Program Evaluation and Review Technique (PERT) chart, task analysis, trend analysis, regression analysis, and economic analysis. Develops comprehensive reports and recommends solutions to problems that impacts productivity and accountability. Interviews and selects applicants for employment and promotion, evaluates staff performance, ensures employees complete mandatory and in-house training, enters leave and attendance. Prepares and completes time sensitive reports that measure the performance of the operation, including the staff and training requirements. Maintains awareness of workflow, delivery schedules, and notes the development of backlogs and delinquencies in output, determines their cause, and taking corrective action. Ensures drivers are compliant with Department of Transportation regulations (e.g., vehicle inspections, safety, driving time limits, etc.) Assures policies and standards are adhered to for the handling of toxic, and highly contagious bio-hazardous waste and sharps. Serves as liaison between laundry operations and textile customers, National committees, Assets Management personnel, Textile Quality inspectors, trainers, etc. Performs other duties, as necessary. Work Schedule: Monday-Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved

Qualifications: SPECIALIZED EXPERIENCE: Requires one full year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience includes leading a team of staff directly involved in laundry operations and textile programs in a healthcare environment, performing the following: Conducting quantitative and qualitative studies to resolve problems, to analyze the effectiveness and efficiency of laundry operations and textile programs, and to improve performance and customer satisfaction; Utilizing various analytical methods to include workflow charting such as Program Evaluation and Review Technique (PERT) chart, task analysis, trend analysis, regression analysis, and economic analysis. Handling procurement of all equipment, textiles, supplies, material inventories, and installation of equipment and services; and Developing comprehensive reports based on analytical analysis and recommending process improvement and solutions to problems that impacts productivity and accountability. A Quality Ranking Factor* has also been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: possess the ability to manage all phases of laundry operations, both productive and administrative. *Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accountability Communications Conflict Management Control of Funds Customer Service Project Management Quality Ranking Factor IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Requires moving throughout the healthcare system and any areas outside the medical center. Position regularly involves long periods of walking to various areas providing support, as well as bending, sitting, stooping, and moving equipment. The majority of the work is performed in an office setting, however, the employee is expected to round the facility multiple times per day. Position requires travel to visit each customer quarterly. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/28/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12839230. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (212) 686-7500. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Application Deadline: 2025-11-28