Supervisor Mobility Transportation Specialist

Supervisor Mobility Transportation Specialist

Department: Department of Veterans Affairs

Location(s): Jacksonville, Florida, Lake City, Florida

Salary Range: $74678 - $97087 Per Year

Job Summary: The primary purpose of this position is to manage VTS and BT Program activities such as patient transport, Special Mode Travel, mileage reimbursement and transportation contracts. This includes supervising/ensuring compliance with regulatory guidance and serving as the POC for BT IPERA audits.

Major Duties:

• Duties include, but not limited to; Serves as the beneficiary transportation manager at the VAMC or and as such is responsible for managing, evaluating, and addressing all patient transportation activity at the site, including Beneficiary Travel, Special Mode Transportation, Inter-Facility patient transfers, discharge transportation, contract and fee arrangements for patient transportation and all associated patient transportation activity. Must have comprehensive knowledge to analyze and measure the effectiveness, efficiency and productivity of administrative and technical aspects of the services provided in Veteran Transportation Program. Manages the VAMC transportation budget, analyzes organizational budgets, and provides information and recommendations to Associate Director, Chief Financial Officer and CBO VTS Program Staff, as appropriate, including critical budget areas and all Beneficiary Transportation program Matters. Monitors budget allocation and execution to insure that operating program objectives are met. Coordinates local policy development and implementation with other clinical services such as Behavioral Medicine, Primary Care, Inpatient Medicine, Voluntary Service, Patient Care, etc. in support of the Transportation program. Participates in all mandatory VTP trainings, meetings, conference calls, Program Reviews, audits, VISN and VAMC VTS Board Meetings, community transportation meetings with State/regional/ local transportation coordination organizations and other activities as he/she determines appropriate. Performs/coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, awards and proficiencies for Veterans Transportation Program Staff. Performs the administrative and personnel management functions relative to staff supervised. Provides guidance and relates policy and procedure to disciplines within the program. Represents the Veteran Transportation Program on committees and workgroups at a local, regional, VISN or National level on an "as assigned basis". Develops transportation resource networks of benefits to Veterans and beneficiaries and utilizations multiple venues to inform and educate Veterans and beneficiaries of these resources. The advisor to and closely works with VAMC or VISN VTS Board of Directors, submitting metrics reports, proposed policy and implementing the Board's decisions. Resolves complex Veteran Transportation issues, including urgent, complex or uncertain transportation needs of Veteran patients with the patients' providers, nursing, family or other medical facilities. Analyzes and evaluates transportation functions and activities being considered for conversion to contact operations. Identifies resources funding, equipment, facilities required to support varied level of program and resources. Reviews administrative audits and investigative reports to recommend appropriate changes or corrective action required at the level to ensure compliance. Plans, develops, and implements controls and procedures for all VAMC transportation of Veterans, Caretakers, beneficiaries and related activities. Performs extensive and in-depth reviews on a routine basis of Beneficiary Travel, Special Mode, VTS and other transportation activities processes, financial reports, metric reporting systems, vehicle and equipment inventory and maintenance records to ensure effective function of VAMC beneficiary transportation programs. Conducts special cost benefits analyses, studies, reports, surveys, inquiries, and evaluations of various modes of beneficiary transportation at the VAMC, including special mode, ambulance, conducted, donated/collaborative, etc. Prepares oral and written reports and presentations, prepares graphs and charts that present clear, concise, and effective analytical results of, evaluations and studies performed. Supervisory Statement: A one year supervisory probation period may be required for this position. Work Schedule: Monday - Friday, 8:00am- 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Supervisor Mobility Transportation Specialist/PD99781S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026. GS-11 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. This occupational series has an Individual Occupational Requirement (IOR) which is a minimum qualification requirement. To be considered for the position, you must ensure that the experience is reflected in your resume and/or if applicable, transcripts must be uploaded to support education requirement or substitution. Individual Occupational Requirements Education-Undergraduate and Graduate Education (TRANSCRIPT REQUIRED): Major study -- accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. or Specialized Experience: Experience that demonstrated a knowledge of the transportation function(s) of the position to be filled. Preferred Experience: Mobility Manager experience You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1.) Managing the technical and financial aspects of mileage reimbursement claims. 2.) Overseeing and monitor the safety of transportation equipment, policies and practices. 3.) Coordinating with state and local transportation networks/services to effectively provide transportation services. 4.) Managing and analyzing departmental budgets and ensure departmental operations are in sync with budgetary projections. 5.) Conducting qualitative and quantitative analyses of program effectiveness and operational efficiency. OR, Education (TRANSCRIPTS REQUIRED): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or have completed 3 full years of progressively higher level graduate education leading to such a degree. OR, Combination (TRANSCRIPTS REQUIRED): Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or equivalent graduate degree. You will be rated on the following Competencies for this position: Customer Service Financial Management Planning and Evaluating Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/23/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12909262. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-03-23